manager, insights and AnalyticsResultsCX

The Manager, Insights and Analytics (Manager Scorecards and Dashboards) is responsible to for creation and management of performance delivery tools. Manager will interact directly with internal and external customers to set scope, design and deploy f The Manager, Insights and Analytics (Manager Scorecards and Dashboards) is responsible to for creation and management of performance delivery tools. Manager will interact directly with internal and external customers to set scope, design and deploy final deliverables. In this role you will: Provides superior customer service Defines problems, collects data and establishes facts to draw conclusions Delivers final readouts Explains analytical methods Manages a team of Business Analytics We are looking for someone with: Bachelor Degree in Math, Statistics, Economics or related Minimum 1 year experience in Call Center Operations and Analytical roles Proficient and effective English verbal and written communication skills Proficient with Windows and Microsoft Office products Strong typing skills Ability to work in a fast paced, deadline-oriented environment Excellent analytical, problem solving and troubleshooting skills Ability to self-manage, self-motivate and be accountable for assignments and related deadline Call Center Operations Management experience 2 years Call center Analyst experience Experience in PowerBI, ChartIO, Minitab, SPSS, PSPP, SQL, OLAP, Panorama, Business Objects, Excel Macros, HTML, JavaScript, and other programming languages About ResultsCX We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you! ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Monster

Metro Manila
Permanent
Full-time