Manager 2 (csc vismin 1)Sun Life Financial

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Heads a geographically dispersed team , ensuring delivery of responsive, swift and seamless service to clients, advisors and prospects through face to face and virtual interaction while providing support to various business units by facilitating transactions and ensuring compliance with standards.
Major accountabilities
Leads and directs the day to day operations of at least 15 Client Service Centers in the Visayas and Mindanao .
Champions work improvements, best practices, digital technology and customer service initiatives for overall responsiveness to changing business demands and to enhance Client Experience.
Ensures efficient processes, implements adequate controls and effective performance of the team on the following core functions: Inquiry handling, Disbursements, Collections , Facilitating transactions, and Office Management.
Partners with Sales in administration of ISO operations.
Resolves escalated complex or sensitive customer cases for all 4 Lines of Business (SLOCPI, SLGFI, SLAMC, SLFPI)
Maintains the standard Client Service Center "Look and Feel" as Sun Life ambassadors in the region.
Manages employee morale and maintains a cohesive working environment given a multi-cultural and geographically dispersed team .
Specialized knowledge
Working knowledge on the following Systems Applications : IPAC, WMS, INGENIUM, CAS
With experience in handling Fiduciary responsibilities like collections and disbursements
Process improvement advocate, preferably with Yellow Belt designation
Education and experience
Education: Graduate of any 4 year course, preferably Business or Management
At least 10 years management experience , with strong customer service background in life insurance and/or financial service company
Experience in leading remote teams
Preferably with LOMA designation and Yellow Belt Certified
Job Category: Customer Service / Operations
Posting End Date:
Sun Life Financial

Davao City
Permanent
Full-time