mailing and dispatch CoordinatorSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Mailing and Dispatch Coordinator, you are responsible in efficiently handling mailing and dispatch tasks.
How you will contribute
Prepares Authorization to Pay (ATP) upon receipt and review of billings submitted by third party couriers to be able to pay the services rendered by third party couriers based on the contracts
Facilitates re-delivery of statements based on the requests received via email and/or router to ensure that statements are delivered prior to statement due date
Endorses list of RTS statements to Card Operations Support unit based on the list provided by third party couriers to retrieve cardholder's disposition
Facilitates statement delivery investigations as requested via email and/or router by reviewing the delivery history, including retrieval of signed Proof of Delivery, and coordinating regularly to the third-party couriers to resolve the issue and/or complaint in an effective and timely manner
Accommodates inquiries, requests and/or complaints via phone, router, or email by checking against the Delivery Report provided by Courier to assist internal or external customers in managing cardholder's expectations regarding statement delivery
Coordinates with third party couriers or In-house messengers via email and phone to ensure that rush delivery requests are prioritized
Records and files delivery reports from third party vendor via Delivery Tracking System to help colleagues in informing and managing cardholders regarding the delivery of their statement
Uploads delivery status provided by third party vendor by consolidating the details to update the delivery status in CCM and Delivery Tracking System
Prepares BRD, test scripts, and performs user acceptance testing for all enhancements in statement production and delivery process based on the existing statement delivery procedures and the Project team's instructions to achieve the desirable outcome of the enhancements
Monitors the submission of RTS list provided by third party couriers to update delivery status and provide proper disposition
What we're looking for
Bachelor's Degree in any business course
Organized, keen to details, able to work with minimal supervision
Must have good communication, analytical and decision-making skills
Fresh graduates are welcome to apply!
Security Bank

Makati City, Metro Manila
Permanent
Full-time