A MAGIC Supervisor supervises the MAGICTeam to ensure that our Guests receive an exceptional experience from check-in through check-out.
What will I be doing?
As a MAGIC Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
Assists MAGIC Manager in all aspects of MAGIC to achieve the highest possible guest satisfaction
Directs, supervises and coordinates the activities in MAGIC
Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission and other services provided within MAGIC
Investigates complaints regarding MAGIC and the MAGIC Agents, takes appropriate actions
Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
Establishes and maintains effective employee relations
Organizes and conducts regular meeting for all MAGIC team to facilitate communication and a smooth operation
Manages and monitors the operation of all equipment's, software, hardware and endure all units are working and installed properly
Ensures all telecommunication equipment's are covered by the correct maintenance contract and the preventive maintenance is performed
Maintains up to date list of all telecommunication equipment
Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
Investigates and reports software problem to Vendors, coordinates interface problem solving with the IT Manager
Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel
Performs related duties and special projects as assigned
Conducts shift briefings to ensure hotel activities and operational requirements are known
Assists with other departments as necessary
What are we looking for?
A MAGIC Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton
What will I be doing?
As a MAGIC Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
Assists MAGIC Manager in all aspects of MAGIC to achieve the highest possible guest satisfaction
Directs, supervises and coordinates the activities in MAGIC
Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission and other services provided within MAGIC
Investigates complaints regarding MAGIC and the MAGIC Agents, takes appropriate actions
Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
Establishes and maintains effective employee relations
Organizes and conducts regular meeting for all MAGIC team to facilitate communication and a smooth operation
Manages and monitors the operation of all equipment's, software, hardware and endure all units are working and installed properly
Ensures all telecommunication equipment's are covered by the correct maintenance contract and the preventive maintenance is performed
Maintains up to date list of all telecommunication equipment
Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
Investigates and reports software problem to Vendors, coordinates interface problem solving with the IT Manager
Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel
Performs related duties and special projects as assigned
Conducts shift briefings to ensure hotel activities and operational requirements are known
Assists with other departments as necessary
What are we looking for?
A MAGIC Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
Submit profile
Hilton
About the company
Hilton jobs
Clark, Central Luzon
Position magic Supervisor recruited by the company Hilton at Pampanga, Joboko automatically collects the salary of , finds more jobs on MAGIC Supervisor or Hilton company in the links above
About the company
Hilton jobs
Clark, Central Luzon