m365 /o365 administrator/ engineerConnectOS

Job Description:
Goals: * To manage our customers M365 platforms according to the satisfaction of our customers in line with our contractual commitments.
To provide excellence in Customer Service skills and communication, ensuring customer satisfaction.
To ensure the operational integrity of the M365 platforms managed on behalf of Client managed customers.
To be a M365 Systems Engineer within Client's Infrastructure Services Centre Systems Team.
To stay up to date with M365 systems and security technologies and trends within the industry, ensuring solutions utilized are suited to the technologies supported by Client.
To ensure Client are meeting its obligations regarding Service Levels, performance and configurations.
To provide an appropriate response to customer IT issues and prompt resolution of systems incidents and service requests.
Responsibilities:
Managing Client customer's M365 infrastructure - monitoring, reporting and maintaining M365 systems and M365 security Infrastructure as required.
Provide first & second level technical M365 infrastructure support as escalated from the service desk or direct from the customer.
Resolve incidents and service requests for M365 related tickets.
Be available to take phone calls for escalated enquiries or tickets.
Complete patching and firmware updates after hours for all our customers M365 infrastructure.
Adhere to Incident, Problem and Change Management processes as per Client/customer standards (ITIL Framework).
Create and maintain technical documentation for customer environments.
Provide after hours on-call assistance and/or escalation on a rotating basis.
Attend customer meetings when required.
Requirements:
Provide specialised technical expertise, guidance, and recommendations on delivering Modern Workplace solutions, leveraging Microsoft 365 products and services including but not limited to:
o Exchange Online
o Microsoft Teams
o OneDrive (Policy management, storage, auditing, DLP, retention)
o Identity Management (privileged identity management, conditional access, cloud app security, entitlement management, advanced threat analytics, information protection & governance)
o Exchange Online Protection (antispam, ant phishing, content filtering, reporting)
o Endpoint & App platform management (Intune policies, MDM, autopilot)
o SharePoint (site uptime, sharing and access control policy management)
o Reporting and health checks (EMS, ATP, Secure Score, privileged user management, forwarding report, DLP Report, mailbox permission report, spoofed domain report, TLS 1.0/1.1 and 3DES dependencies, Cloud app access o Threat Protection (Defender products, Antimalware, Bit locker, credential guard)
Provide 2nd level support and manage escalations for Microsoft 365 services mentioned above
Assisting with the planning, developing, and implementing Microsoft 365 services for current and future needs.
Execution of application and/or platform changes, releases, and service requests.
Maintain Governance and Security Model for Microsoft 365.
Extend identity and threat protection with integrated and automated security.
Drive continuous improvement and reduction in manual effort by automating deployments and configuration updates.
Working alongside other internal teams to develop Microsoft 365 support and maintenance skills.
Maintain knowledgebase articles and documentation for internal support teams and end users.
You will bring your technical experience to work with the M365 Services lead on Microsoft 365 best practises.
Administration, implementation, and maintenance of current and new Microsoft 365 cloud services.
Management of information protection and advanced compliance capabilities for the platform.
Create and maintain a contemporary Modern Workplace environment to enable and improve end user experience.
Manage escalated issues from the Service Desk relating to M365 services through to resolution
Proactively perform maintenance activities.
Manage to resolution all assigned incidents, requests, events and changes relating to M365 services. * Working knowledge of the ITIL IT Service Management Framework
High level of analytical and problem solving skills
Strong documentation skills.
Team orientated.
ConnectOS

Mandaluyong City, Metro Manila
Permanent
Full-time