m365 consultant - Quezon City, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Positions in this function coordinate the processes and activities that focus on restoring service after an incident occurs. Skilled professionals with solid technical knowledge of installation, configuration and support of desktop applications with an emphasis on M365 Apps for Enterprise applications. Provides customer support to resolve level 3 break/fix incidents related to desktop applications used across the enterprise. Responsible for Product Lifecycle Management of desktop applications.
Primary Responsibilities:
Provide Level 3 support for Desktop Applications & supported services- specific interest with M365 Apps for Enterprise (Microsoft Office Suite)
Product Lifecycle Management and Support for desktop applications - maintains version control within the environment and knowledge of the lifecycle information for product roadmaps
Engage with various technical teams to assist with break/fix issues
Ensure 'how to' documents for end user community is relevant, up-to-date and easy to access
Work with vendor to know and understand lifecycle information, obtain new and upcoming knowledge, and open incident tickets as appropriate with vendor.
Project work including deployment of applications and add-ins to the environment
Operations Support - Incident Management, Service Request, Change Management
Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity
Works with less structured, more complex issues
Serves as a resource to others
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
5+ years of experience supporting & maintaining M365 Office products
5+ years of experience in an IT Desktop Support role troubleshooting technical issues
Must be able to work independently and prioritize workload
Strong customer focus and excellent interpersonal skills
Experience with vendors/external customers
Win10 / Mac - In-depth understanding of the Windows registry and application installation/configuration
Experience with Test Plan/Test Cases
Supporting critical applications in a production environment
Knowledge and experience with Product Lifecycle Management processes
Understanding of data analysis and gatherings
Proficient with the Microsoft Office Suite and other M365 Applications
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Quezon City, Metro Manila
Permanent
Full-time