loyalty advocate Team Lead, emeaAtlassian

Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you passionate about turning customers into dedicated fans? Would you like the opportunity to work in a company that's scaling really fast and help fuel its success by empowering customers with their current product portfolio? If yes, then read on!
Atlassian is in search for a Team Lead who can develop, champion, and empower a team of Advocates in Manila. The team is responsible for improving customer retention rates, promoting platform migrations, and promoting product and user expansion to our Bronze global customers. Due to the high volume of clients and variety of Atlassian product offerings, we utilize a human-touch approach by engaging with key customer segments at various times throughout the lifecycle based on strategic drivers.
More about our team
The SMB Loyalty Advocacy team is focused on maximizing customer retention with a focus on strategic platform migration efforts, while providing a seamless customer experience that ensures continued health and loyalty. The team is comprised of hard-working, passionate and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration and teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
Atlassian

Manila City, Metro Manila
Permanent
Full-time