looking for Customer Service agent - get up to 30k - work onsiteNeksJob Philippines

Responsibilities:
Complete the test case design and writing of required products, and write test plans <\/li>
Help to finished execution of functional testing of the product <\/li>
Follow up the processing progress of the problem and estimate the risk in time <\/li>
Daily inspection and maintenance of products <\/li><\/ul>
Job Requirements: <\/b>
6+ years experiences with software testing include mobile and web applications <\/li>
With experiences design manual test case\/performance case\/automation case, familiar with case design. <\/li>
Experiences with mysql,oracle design <\/li>
Help developer locate issues from application or through linux. <\/li>
Based on functional requirements documents, design documents and module specifications,made test plans <\/li>
Familiar with software testing process and conventional testing tools such as QTP, LoadRunner, JMETER, etc., <\/li>
Familiar with commonly used defect management software like JIRA,zentao and so on <\/li>
Familiarity with a scripting language such as JAVA, python is preferred <\/li>
Experience in performance testing is preferred <\/li>
Experience in related programming language is preferred<\/li><\/ul><\/div>
De Guzman, Robi Anne<\/b><\/div>
Senior HR Specialist - [HIDDEN TEXT]<\/b><\/div>
<\/b><\/div><\/div>","title":"Senior QA Software Tester -Onsite here in Pasig City","site
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After continuous verification and finalizing, we ensure the best experience for customers and in various fields. We have masters the corresponding languages and frameworks, from the front-end Vue.js, HTML5, CSS, Webpack, Electron, to the back-end NodeJS, Java (SSH), C++, GO, and App Android ( Java\/Kotlin)- iOS (Swift), even architecture design or algorithm. We hire and compose of first-class talents to create software products","total
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At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. <\/span><\/p>
<\/p>
<\/p>
Job Description <\/b><\/h2>Application\/System Engineer
<\/p>
<\/p>
Job Description<\/div><\/div>
TOP DELIVERABLES<\/u><\/b><\/b><\/p>
<\/p>
Application Monitoring and Incident Management:<\/p>
Establishing monitoring systems and tools to track the performance and health of applications.<\/p><\/li>
Developing incident management processes and procedures to address and resolve application-related issues.<\/p><\/li>
Creating incident reports and providing root cause analysis for major incidents.<\/p><\/li>
Implementing proactive measures to prevent recurring incidents.<\/p><\/li><\/ul>
<\/p>
Application Performance Optimization:<\/p>
Conducting performance analysis to identify bottlenecks and areas for improvement.<\/p><\/li>
Collaborating with development teams to optimize application code and configurations.<\/p><\/li>
Implementing performance testing and tuning strategies to enhance application speed and efficiency.<\/p><\/li>
Monitoring and reporting on application performance metrics to stakeholders.<\/p><\/li><\/ul>
<\/p>
Application Support and Troubleshooting:<\/p>
Establishing support processes and providing guidance to support teams.<\/p><\/li>
Managing support tickets and prioritizing tasks based on criticality and impact.<\/p><\/li>
Collaborating with cross-functional teams to investigate and resolve complex application issues.<\/p><\/li>
Providing technical expertise and guidance to support teams for problem resolution.<\/p><\/li><\/ul>
<\/p>
Service Level Agreement (SLA) Management:<\/p>
Defining SLAs for application availability, response time, and other relevant metrics.<\/p><\/li>
Monitoring and reporting on SLA compliance, identifying areas for improvement.<\/p><\/li>
Collaborating with stakeholders to negotiate and refine SLAs based on business requirements.<\/p><\/li>
Implementing processes to ensure SLA targets are met and maintained.<\/p><\/li><\/ul>
<\/p>
Documentation and Knowledge Management:<\/p>
Creating and maintaining documentation related to application operations, including standard operating procedures, runbooks, and knowledge base articles.<\/p><\/li>
Sharing knowledge and best practices with the operations team to enhance their skills and capabilities.<\/p><\/li>
Conducting training sessions or workshops to promote understanding of application operations and related processes.<\/p><\/li><\/ul>
Coordinating with internal teams and stakeholders to address service issues and ensure timely incident and problem resolution.<\/p>
Assisting in the management of change requests, ensuring proper evaluation, approval, and implementation of changes.<\/p>
Assisting in the preparation of service delivery reports, analyzing performance metrics, and identifying areas for improvement.<\/p>
<\/p>
KPI's<\/u><\/b><\/b><\/p>Application Uptime<\/p><\/li>MTTR<\/p><\/li>Application Performance<\/p><\/li>Incident Response Time<\/p><\/li>Customer Satisfaction<\/p><\/li>Cost Efficiency<\/p><\/li>Service Level Agreement<\/p><\/li>Service Availability<\/p><\/li>Quality Day Score<\/p><\/li>Service MTBF<\/p><\/li><\/ul><\/p>REQUIREMENTS<\/u><\/b><\/b><\/p>At least 2 to <\/b>5 years relevant experience in application\/system engineering. <\/b><\/p><\/li>Graduate\/Bachelor's degree holder of any IT\/Computer related course<\/span><\/p><\/li>A strong understanding of application development methodologies, software architectures, and infrastructure components is crucial. You should have<\/p>knowledge of programming languages, databases, cloud technologies, and system administration to effectively manage and troubleshoot application issues.
<\/p><\/li>Performance Monitoring and Optimization: The ability to monitor application performance, identify bottlenecks, and optimize system resources is important. You should be familiar with performance monitoring tools, metrics analysis, and capacity planning to ensure optimal application performance and scalability. <\/p><\/li>Competence in incident and problem management is vital for an Application Operations Manager.
You should be skilled in identifying, categorizing, prioritizing, and resolving application-related incidents and problems. Knowledge of ITIL (Information Technology Infrastructure Library) frameworks and incident management processes is beneficial. <\/p><\/li>Strong interpersonal skills and the ability to collaborate with cross-functional teams are essential.
You will often work with developers, system administrators, business stakeholders, and external vendors. <\/p><\/li>Effective communication, both verbal and written, is necessary to convey complex technical concepts and coordinate efforts. <\/p><\/li>Change Management: As an Application Operations Manager, you will handle changes to the application environment, including updates, patches, and upgrades.
Competence in change management processes, including planning, testing, and implementation, is crucial to minimize risks and ensure smooth transitions. <\/p><\/li>The ability to analyze complex problems, think critically, and propose innovative solutions is important. You should have a structured approach to problem-solving and be able to make decisions quickly and effectively under pressure.
<\/p><\/li>Risk Management: Competence in identifying, assessing, and mitigating risks associated with application operations is vital. This includes security risks, data breaches, system failures, and compliance issues. Familiarity with risk management frameworks and best practices is beneficial.
<\/p><\/li>Continuous Improvement: As technology evolves, staying up to date with industry trends and driving continuous improvement initiatives is important. You should be proactive in identifying areas for improvement, implementing automation and efficiency measures, and evaluating new tools and technologies. <\/p><\/li>Leadership and Team Management: As a manager, you should have strong leadership skills to motivate and guide your team effectively.
This includes setting clear expectations, providing feedback, resolving conflicts, and fostering a positive work environment. <\/p><\/li>Technical Proficiency: Strong technical skills are essential for an Application Operations Manager. You should have a deep understanding of software development methodologies, programming languages, databases, and infrastructure components.
This knowledge allows you to effectively communicate with developers and address technical issues. <\/p><\/li>Application Performance Monitoring: Proficiency in using application performance monitoring (APM) tools is crucial. These tools help you monitor the performance of applications, identify bottlenecks, and optimize application performance.
<\/p><\/li>Incident and Problem Management: You should have experience in incident and problem management, including the ability to coordinate and respond to incidents, perform root cause analysis, and implement preventive measures. Familiarity with ITIL (Information Technology Infrastructure Library) best practices is beneficial.
<\/p><\/li>Infrastructure and Cloud Knowledge: Understanding infrastructure components, such as servers, networks, load balancers, and cloud platforms (e.g., AWS, Azure, Google Cloud), is essential. You should be familiar with deploying applications in cloud environments and managing the associated infrastructure. <\/p><\/li>Automation and Scripting: Proficiency in scripting languages like Python, PowerShell, or Bash can be valuable for automating operational tasks, managing deployments, and configuring systems.
Automation skills help streamline processes and improve efficiency. <\/p><\/li>DevOps Practices: Familiarity with DevOps principles and practices is beneficial for streamlining software development and deployment processes. Understanding concepts like continuous integration, continuous delivery\/deployment (CI\/CD), version control systems (e.g., Git), and infrastructure as code (IaC) is advantageous.
<\/p><\/li>Database Management: Knowledge of database management systems (e.g., MySQL, Oracle, PostgreSQL) is important for troubleshooting database-related issues, optimizing query performance, and ensuring data integrity. <\/p><\/li>IT Security: Understanding security principles and best practices is crucial in application operations management. <\/p><\/li>Knowledge of security frameworks, authentication mechanisms, encryption techniques, and vulnerability management is valuable for securing applications and data.
<\/p><\/li>Agile Methodologies: Experience with agile software development methodologies, such as Scrum or Kanban, is advantageous. Agile practices facilitate collaboration, transparency, and efficient delivery of software solutions. <\/p><\/li>Communication and Collaboration: Strong communication and collaboration skills are essential for interacting with cross-functional teams, including developers, system administrators, quality assurance, and business stakeholders.
Effective communication ensures smooth operations and aligns expectations. <\/p><\/li><\/ul><\/p><\/p>, , or <\/p><\/li><\/ul><\/div><\/div><\/div><\/div><\/p>Make Your Passion
Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.
If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. <\/span><\/p><\/div>","title":"Application & Services \/ Systems Engineer","site
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We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's
New York. Our principal shareholders are
Ayala Corp.and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose
In everything we do, we treat people right to create a Globe of Good. Vision
We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
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And Requirements<\/h3>Good working knowledge of project cycles in the development industry, management rights business and the retail & manufacturing sector. <\/span><\/p><\/li>Thorough knowledge of Australian property metrics such as to enable preparation, without supervision, of accurate feasibility models for the acquisition and development of property by Citimark. <\/span><\/p><\/li>Strong financial modelling & Excel skills <\/span><\/p><\/li>Collaborative and solution oriented with a positive and proactive approach to work<\/span><\/p><\/li>Accuracy and attention to detail<\/span><\/p><\/li>Good time management skills, with ability to prioritise and manage deadlines<\/span><\/p><\/li>Good presentation and communication skills<\/span><\/p><\/li>Preferred system knowledge - EstateMaster, SAP Business
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CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC\/Laptop. Ability to use the office when there are Internet or power issues.
Pop in and have a coffee with teammates. <\/span><\/span><\/span>We are seeking a <\/span>Systems\/Cloud Engineer<\/strong> who will be responsible for designing, implementing, and maintaining the organization's IT infrastructure and cloud solutions. Your role will involve a blend of traditional systems administration and cloud expertise, ensuring seamless integration, scalability, and security of the infrastructure.
Working within a dynamic IT team, you will contribute to optimizing systems performance, managing cloud environments, and supporting various projects that drive the organization's technology initiatives. <\/span><\/p>RESPONSIBILITIES:<\/strong><\/p>Handle complex and\/or demanding tasks the best that they can, knowing proper escalation procedures<\/span><\/li>Communicates with team members and customers on ticket status and appropriate maintenance<\/span><\/li>Proactively follows up on customer service issues or requests as needed to ensure that service level expectations are met<\/span><\/li>Install, maintain and support various systems<\/span><\/li>Provide remote technical support via phone, email and other means of communication<\/span><\/li>Possible on-call duties to support 24-hour operations. <\/span><\/li><\/ul>Qualifications
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From":"MOSEA_OPERIA","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"Role: Operations Manager<\/strong><\/p>Location: Alabang, Muntinlupa <\/strong><\/p><\/p>With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
<\/p><\/p>We are inviting applications for the role of Sanction and AML- Operations Manager <\/strong><\/p><\/p>In this role, the shortlisted candidate will be responsible to lead certain types of compliance screens such as sanctions screening and KYC screening. This position requires candidate to work on aging cases and perform extensive research on Sanctioned individual\/entities which get screened against different types of Watch lists (OFAC, EU etc. <\/p><\/p>The candidate will have to drive:<\/strong><\/p>Handling delivery & driving growth in Financial Crime (AML\/KYC operations) within Risk\/Analytics for a large social media giant with global FinTech operations.
<\/p><\/p>Operations Manager <\/strong><\/p>Vendor will staff the program with 1 Operations Manager for a group of up to 100 Agents (1:100 ratio) included in Productive Hour Rates for the Services. These Operations Managers will be required to support each line of business on a dedicated basis. The Operations Manager shall be responsible for the overall provision of the relevant line of Services by Vendor, including overseeing up to 100 Personnel appointed to provide the relevant Services.
<\/p><\/p>The Operations Manager(s) will be required to support each line of business on a dedicated basis. <\/p><\/p>Recommended requirements:<\/p>a. The Operations Manager should have diverse experience in scalable operations.
Ideally with experience in managing internal and external (3rd party vendor partners) stakeholders to drive results. <\/p>b. Strong collaboration skills across function and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and share best practices<\/p>c.
Exceptional communication and presentation skills able to articulate the story and drivers behind positive or negative performance trends tied to tangible actions<\/p>d. Strong critical and analytical thinking with an entrepreneurial and proactive mind-set<\/p>e. Ability to effectively prioritize tasks and manage time, even under high- pressure situations<\/p>f.
BA\/BS or MA\/MS degree & equivalent experience<\/p>g. Fluency and excellent communication skills in English<\/p><\/p>The Operations Manager's responsibilities include but are not limited to the following:<\/p>a. Serving as liaison between client and vendor development and operational team<\/p>b.
Proactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forward and ensure EMEA's thought leadership is recognized within global team<\/p>c. Optimize program operations with a focus on process management, key strategic initiatives per quarter and ensure basics are always in place and operations manager proactively brings ideas and tangible actions to improve the business and performance<\/p>d. Walk the walk - Ensure agreed deliverables are met on time and in right quality<\/p>e.
Regular coaching and development of the team lead group is indispensable to provide consistent messaging, coaching, performance management and prioritization of tasks of all teams. It is expected from the operations manager to ensure the performance corridor of different markets is very narrow and performance is as consistent as possible across markets within the same program. <\/p>f.
Ascertain that the quality assurance team ensures processes are in accordance with client's expectations as well as contractually agreed number of quality audits are met<\/p>g. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization<\/p>h. Able to clearly outline current performance drivers for their program(s) and actions to improve<\/p>i.
Liaise with account Program Manager to ensure Personnel meet account requirements<\/p>j. Managing the scheduling and chairing of all account review meetings and work with account applicable manager(s) and\/or dedicated operations lead(s) to review daily, weekly, and monthly operations and performance<\/p><\/p>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military\/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. <\/strong> Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. <\/p><\/div>","title":"Operations Manager | Financial Tech | Alabang - Onsite","site
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essential for true excellence in CX.
We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real Majorel difference lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile
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One Team. It's the only way to deliver the total reliability and digital transformation necessary in our constantly changing world. <\/p><\/div>Position Summary:<\/strong>This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and\/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.
This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties. Overall Responsibilities: . Oversee and supervise a team of agents.
. Attend required training session for new information and training updates. . Acquire and transfer to the team the knowledge of all tools and associated workflow processes . Assist in developing and streamlining procedures .
Coach, motivate, reward, counsel and assist with disciplinary actions as necessary . Provide quality service to both internal and external customers
on and off-line.
. Assist agents with customer interaction on situations requiring special handling
take customer calls.
. Ensure open flow of communication between agents, supervisors and management. . Ensure uniform understanding and adherence to policies, procedures and company programs. . Supervise and monitor agent attendance, performance and productivity .
Prepare and ensure accuracy of reports. . Ensure agents are continuously kept abreast of operational changes. . Conduct employee briefings and meetings.
. Assure service level standards are met. . Monitor system performance and initiate actions to correct system problems. . Conduct agent observation and provide feedback.
. Assist in the development and tracking of employee incentive programs. . Ensure completion of departmental duties\/task in the absence of subordinates\/co-workers. . Perform other duties as assigned.
Overall Responsibilities:<\/strong>. Oversee and supervise a team of agents. . Attend required training session for new information and training updates.
. Acquire and transfer to the team the knowledge of all tools and associated workflow processes . Assist in developing and streamlining procedures . Coach, motivate, reward, counsel and assist with disciplinary actions as necessary .
Provide quality service to both internal and external customers
on and off-line.
. Assist agents with customer interaction on situations requiring special handling
take customer calls.
. Ensure open flow of communication between agents, supervisors and management. . Ensure uniform understanding and adherence to policies, procedures and company programs. . Supervise and monitor agent attendance, performance and productivity .
Prepare and ensure accuracy of reports. . Ensure agents are continuously kept abreast of operational changes. . Conduct employee briefings and meetings.
. Assure service level standards are met. . Monitor system performance and initiate actions to correct system problems. . Conduct agent observation and provide feedback.
. Assist in the development and tracking of employee incentive programs. . Ensure completion of departmental duties\/task in the absence of subordinates\/co-workers. . Perform other duties as assigned.
<\/br><\/br><\/br><\/br><\/div>Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race,color,creed,religion,sex,gender,genderidentity,sexualorientation,maritalstatus,politicalaffiliation,union membership,nationalorigin,ancestry,citizenshipstatus,veteranstatus,age,physicalormentaldisability,genetic informationoranyotherstatusprotectedbyapplicablefederal,stateorlocallaw. Equalemploymentopportunity willbeextendedtoallpersonsinallaspectsoftheemployer-employeerelationship,includingrecruitment,hiring, upgrading, training, promotion, transfer, discipline, layoff, recall andtermination. <\/span><\/p><\/p><\/p><\/div><\/div><\/div><\/div><\/div><\/div>","title":"Majorel Clark | Operations Supervisor
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From":"SEA_MOHQ","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance - essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX.
Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real Majorel difference lies in our culture of entrepreneurship.
We are relentless, resourceful, resilient and agile - all pulling together as One Team. It's the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
<\/p><\/div>Position Summary:<\/strong><\/span><\/div>Ensures all quality procedures are aligned across the Account and in accordance with Majorel-wide standards, documented, audited and maintained. This role is responsible for achieving customer satisfaction goals in the Account and for ensuring new hire training as well as continuous training of employees based on the organizational and individual needs. Additionally, this role will be responsible for the Voice of the customer (VOC) Program, lead respective VOC Analyst and will drive continuous improvement processes together with the client to support Customer Satisfaction<\/span><\/div><\/strong><\/span><\/div>Overall Responsibilities<\/strong>:<\/span><\/div><\/div>Global OPT<\/span><\/div>Defining Quality, Process & Training Management Blueprint as the expert in his\/her area of the business in collaboration with the Global Ops team and Local QPT team<\/span><\/li>Collaborating and aligning across all Local QPT teams within this Account to establish global standards and to share best practices.
<\/span><\/li>Defining Internal KPIs and Reporting Standards for Quality, Process & Training as the expert in his\/her area of the business (Reporting and Analysis Mechanism such as Ops\/CPR dashboards) in collaboration with the Global Ops team and local QPT team<\/span><\/li>Implementing & developing global Quality, Process & Training tools and frameworks, such as but not limited to RISE, Campus Majorel, CPR, OneMind<\/span><\/li>Defining and implementing Training Success Measure(s) to foster a continuous improvement mentality and reduce the new hire learning curve. <\/span><\/li>Conducting Risk analysis (Business area dependent) within the area of quality, process, and training to ensure any\/all-risk(s) are identified and communicated. <\/span><\/li>