loans processor - Customer facing (settlements)Lendi Group

Company Description
As Australia's fastest-growing Fintech (and one of the fastest-growing globally), Lendi Group has been steadily disrupting the mortgage industry by pioneering our best-in-class technology platform and suite of tools; competitively-priced lending products and seamless customer experience.
We're currently in our next exciting phase of growth: Lendi, 'The Home of Home Loans', has arrived. Want to be part of the online home loan revolution? Well, now's your chance!
Our goal has always been simple: to make the home loan application process pain-free for consumers, while enabling our Lending Specialists to significantly outperform their peers with unrivalled support structures and awesome technology. Our Client Solutions team is an imperative part of this process in ensuring this outcome is achieved.
Job Description
Collect and review pertinent documents received from clients, brokers, and lenders to ensure all requirements and outstanding conditions on files are met within the prescribed timelines
Support the preparation and execution of lender documentation and/or contracts to close home loan applications
Assist in the discharge process including and review and resolve application issues prior to settlement,
Capture detailed notes of your activity within Salesforce to ensure accurate documentation for each file
Accurately monitor and track settlements within your pipeline through active follow-up with stakeholders
Keep informed of the settlement process and requirements to ensure alignment with company and industry guidelines and best practices
Answer and address client questions and/or concerns related to the settlement and closing process
Navigate complex issues related to titles and/or liens
Build strong relationships with internal and external stakeholders to ensure a strong client service delivery
Exercise strong judgement in client and file management; escalating issues internally when necessary
Qualifications
3+ years of experience working in a similar role within a mortgage/finance industry; prior knowledge and experience of mortgage settlement and closing processes is required
A comprehensive understanding of financial transactions within the home loan or commercial real estate industry
Proactive professional with exceptional time management skills and the ability to juggle conflicting priorities
Strong interpersonal and communication skills
Exceptional customer service and problem-solving skills with the ability and drive to coordinate with multiple stakeholders and escalate issues when necessary
A high level of detail orientation including strong qualitative analytical skills and quantitative ability
Strong critical thinking and decision-making skills
Technology and computer savvy with the ability to navigate and communicate with multiple parties within a virtual environment
Experience with Microsoft Office Suite and Apply Online is considered an asset
PEXA experience is considered an asset
Experience using Salesforce is strongly preferred
Additional Information
What's in store for you at Lendi?
Flexi-first where you can choose where you want to work (Work from home (WFH, home-based) set-up and the likes)
Basic salary + allowance + additional earnings based on achieving targets
Health Insurance (HMO) for you & 1 free dependent
Health & well-being programs
Generous amount of leaves (total of 30 leaves - 25 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs))
Extra leave credits are given when you will get vaccinated
Extra allowances will be given for WFH set-up such as internet subsidy
Life insurance effective on Day 1
Fixed weekends off! (Mondays to Fridays only - permanent Dayshift)
Access to training and opportunities for career progression/promotion
Fun & exciting monthly social clubs - at the moment done virtually
Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig.
& many more!
How to Flexi-first:
You must have a stable fixed internet connection (minimum 20mbps)
An ample working space with office table and chair is also required.
Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.
If this sounds like something you would like to explore, please send your resume and a covering letter detailing your relevant experience and what separates you from your peers.
Only successful applicants will be contacted.
Lendi Group

Makati City, Metro Manila
Permanent
Full-time