lnp specialist ( Manila)8x8

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
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Local Number Portability (LNP) enables consumers to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With 8x8 Internet Phone Service, customers can request the portability service free of charge at any time during the initial order process or even after they have become an 8x8 subscriber, as long as they maintain phone service for the number they want to transfer.
The ideal candidate thrives on data organization and project follow up. This role manages a high volume of phone calls while providing project updates to all participants. Utilizing excel spreadsheets and contacting third party communication providers is a daily responsibility.
Working Pattern: Monday to Friday - 12AM - 9AM as you will be supporting our US customers. This role will be based onsite at our office:
5th Ave. cor. 26th Street, Bonifacio Global City, Taguig, 1634 Metro Manila, Philippines
Responsibilities
Delivers concurrent various sized projects to successful completion through coordination, monitoring and porting projects.
Work closely with 8x8's underlying local exchange carriers to facilitate phone number transfers
Enable ported telephone numbers and test for success and accuracy
Serves as Subject Matter Expert on LNP process, rules and regulations and to resolve provisioning and porting issues
Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails
Provides guidance and feedback to agents and customers regarding project schedules to identify when each task will be performed and to identify risks
Communicates with customer / partner and carrier to anticipates deadlines, monitors and summarizes progress
Assists with process development by updating documentation and suggesting changes based on customer and agent feedback.
Stays informed of all new products and services
Uses databases, spreadsheets, Salesforce and other tools to track projects
Qualifications
Minimum 2-4 years customer service experience working with Commercial and Enterprise size companies. Preference for B2B experience supporting voice, data and video services.
Proven ability to maintain and establish effective working relationships to ensure business objectives and priorities are successfully supported, communicated and executed within the organization.
Must be a self-starter able to work without close supervision and to think independently.
Proficient in personal computer use with good keyboard skills
Excellent interpersonal communications skills including a proven ability to listen and understand customers, as well as ability to working in a team environment
Excellent organizational, problem solving and time management skills
Strong client service skills and leadership capabilities
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8x8

Manila City, Metro Manila
Permanent
Full-time