lms Administrator(channel)Vertiv

Job Description:
Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?
Meaningful and Fulfilling Work
People-focused Values
Global Talent Center
Recharge Your Potential
Responsibilities:
Communications External:
Work with Learning and Development team to deploy courses to global and external audiences. Provide content customization support as needed.
Work with Vertiv Digital Solutions Group and LMS vendor to escalate level 2 and 3 support requests
Manage mailbox to support external user inquiries and requests
Support Vertiv Clients in troubleshooting technical issues within the LMS and purchased courses
Communications Internal:
Create and send student communications to support course, learning path, certification deployments
Work with Lead Learning System Administrator to manage the lifecycle of learning programs to keep programs up-to-date and retire content/courses/programs that are no longer relevant
Assist in training LMS administrators as part of their onboarding and/or in support of enhancements and upgrades to the LMS administrator interface
Functional/Technical Expertise:
Actively collaborate with commercial or external users, Enterprise IT and LMS vendor to resolve issues and provide seamless learning experience
Support the development and deployment of content materials in LMS
Maintain content within the LMS by creating and uploading modules and courses, developing learning and certification paths
Manage the entire ticketing system with the vendor to keep track of all open issues and generate periodic reports
Work with DSG to develop and maintain student distribution lists
Serves as level 1 support for "how-to" related issues
Handle course purchase orders and payments of external users using LMS and other related cloud infrastructure
Continuous Improvement:
Create job aid materials for instructional guides and how-to's
Ensure appropriate course/curricula setup and assignment based on job classification, regulatory and competence requirements
Ensure compliance with LMS and training course standards and policies
Maintain standard operating procedures and best practices for all LMS users
Requirements:
Bachelor's Degree (in Technology, Business Management, Human Resources, Organization Development) or equivalent
3-5+ years' working experience with Learning Management Systems or another related platform (Oracle, Cornerstone, etc.)
Can handle course purchase orders and payments within the LMS
Familiarity working with reporting systems
Familiarity with relational database and SQL queries
Knowledge of computer technologies and the technical processes involved
Advanced skills in Microsoft Office applications (MS Word, MS PowerPoint, and MS Excel)
Previous experience in training, curriculum design, training needs analysis, and training evaluation
Excellent technical troubleshooting skill for Tier 1 support
Experience in Online Learning Development tool is a plus (Articulate, Rise, Captivate, etc.)
Can create Job-aids and documentation processes using provided templates Competencies Organizes time effectively, creates work schedules, prioritizes workload, prepares in advance and sets realistic timescales. Monitors progress towards operational or strategic objectives. Makes sure all activity and resources are used efficiently and effectively. -
Excellent oral and written communication skills
Strong customer service orientation
Excellent problem-solving skills
Ability to manage confidential data securely and discretely
Ability to work effectively and collaboratively with people from diverse backgrounds
Excellent attention to detail
Good decision making and sound judgment
Ability to prioritize and proactively problem solve in fast-paced environment
Vertiv

Manila City, Metro Manila Mandaluyong City, Metro Manila
Permanent
Full-time