level 1 Supportoutsourced

Company Description
Outsourced is a leading Business Process Outsourcing (BPO) in the Philippines that provides dedicated full time remote staff and offshore staffing services to international companies of all sizes. We specialize in providing offshore staff of the highest quality who will continue to exceed your expectations ongoing. We provide both remote home-based and state-of-the-art office-based offshore staffing options. We have spared no expense to ensure your offshore staff are comfortable and able to perform their work effectively and efficiently
Job Description
Respond to all support tickets in a timely and efficient manner
Resolve Level 1 support issue through
Investigation of reported issues to establish whether the support request is a change request, system error or user error
Utilisation of various in-house applications to affect changes to client output and reporting solutions
Deep dive into underlying data to track root cause of reported issues
Escalate and track progress on issues that require Level 2 or 3 Support
Communicate to clients all resolutions, escalations and progress on outstanding tickets
Set up the clients Fact library to deliver the reporting content they need
Configure clients reporting portals based on the defined needs
Create custom reporting pages/insights based on client specifications
Manage Custom client requests
Qualifications
Any exposure to working in a service desk or service capacity supporting Excel or BI related technologies. Exposure to Wrike and JIRA is a plus
Any exposure to reporting and analytics
Good communication - written is essential
Attention to detail/organised
Additional Information
We will be offering full training and onboarding along with a full time superviosr manager
outsourced

Quezon City, Metro Manila
Permanent
Full-time