level 1 service desk support ( Temporary wfh)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Answering end-user data related queries,
Working with customers to set up and implement new solutions
Trouble shooting with users on their reporting needs
Validating client queries and escalating these to other team members
Contacting clients to follow through on questions or new implementations
Working directly with clients to set up or tweak their retail insights portal
Data validation and running data checks
Assist with end user set ups and training
Qualifications
Exposure to retail data (desirable but not a must)
Experience handling Level 1 tickets (setting up new users, helping clients directly with changes to the web-based portal reports)
Experience handling Level 2 tickets (refreshing the client's database, adding new facts into the database and supporting data validation)
Data Analysis (Data validation and running data checks)
experience working with email-based support desk ticketing systems
MS Excel (Pivot Tables)
Additional Questions:
What previous business intelligence experience do you have?
How many years' experience do you have as a data analyst or report builder?
How much notice are you required to give your current employer?
Additional Information
Work Schedule (AU Timezone)
Monday to Friday (7AM - 4PM; Manila Time)
Location (Temporary WFH)
Temporary WFH
Candidates are expected to report in the Eastwood, Libis office at least 1-2X/month (for important occasions, meetings, project launch)
Candidates are expected to have a stable/reliable internet connection at home (at least 10MBPS for both download and upload speed)
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Temporary
Full-time