legal AdminThink Support Services Inc (TSSI)

Company Description
Part of the Deep Blue Group of Companies, Think Support Services Inc (TSSI) is a fast-growing business delivering innovative, digital, and high volume solutions to the Australian retail property market. Working across multiple products and brands, with a focus on the sale and purchase of property connecting people, systems, and data across the pre-sale, conveyancing and building inspections process through to settlement, we're changing the face of the Australian residential property market.
We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.
Job Description
Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 7-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila offices.
ABOUT THE TEAM
The Legal Delivery Team is the engine room of TSSI. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
ABOUT THE ROLE
Working as part of a team providing legal support services to clients and paralegals, you will be responsible for:
Primary reviewing the contract coming from the client, ensures that the clients request is serviceable by the company
Create matter for the client, ensures correctness of contact details, property address is correct based on the contract and other references that will be inputted in the matter
Responsible for allocating matters created to the respective file manager
Responsible for organizing review booking schedule between the client and the file manager
Ensure if the review will be written or phone based on the contract from the client
Follow up concierge on the requirements needed/lacking from the client to create matter
Store all paperwork in designated places securing the important documents
Develop an efficient filing system to make updating and retrieving files easier
Follow policies and confidentiality dictations to safeguard data and information
All other appropriate duties as and when required by the Company
Qualifications
ABOUT YOU
Candidate must possess at least Bachelor's/College Degree of any course
2-3 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers
Expertise in Microsoft 365 applications
Excellent verbal and written communication skills
Dependable with a respect to confidentiality and policies
Eagerness to learn and a strong work ethic
Strong time management and organisation skills
Customer/client oriented
Great attention to detail
WHATS IN IT FOR YOU:
You will work in an incredibly fun and rewarding business that genuinely values it's people and clients. We'll support you with ongoing training and we will give you the opportunity to grow within our business and pursue a rewarding career with us.
WORKING LOCATION AND REQUIREMENTS
Our teams are currently working from home, however, this role will be based in our Makati head offices once circumstances allow. In order to be considered for this opportunity, you must be able to demonstrate your home working the environment is as follows:
conducive home office (free from noise and distraction)
main internet: wired internet of at least 5mbps
reliable back up internet: at least 3mbps speed
Additional Information
At Conveyancing.com.au, we operate as a close knit team and believe in a culture of care and professionalism where we challenge the ordinary every day.
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Makati City, Metro Manila
Permanent
Full-time