Learning experience coachAthena

Charge
Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and compete in Ironman races and the World Series of Poker.
They've joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.
The Learning Experience Coach for Lifelong Learning supports EAs (post client placement) and non-EAs (support staff) in achieving professional and personal fulfillment in their respective roles through the creation and delivery of self-paced and instructor-led learning programs and events that will help them develop new skills and abilities, acquire new knowledge, and learn to use a new technology in order to stay on top of their game and remain competitive and relevant.
High-level Responsibilities
Training Needs Analysis: Work with other Learning Experience work streams (Research & Development, Curriculum, Training, and Nesting & Matching) and relevant stakeholders in identifying performance gaps and designing appropriate learning interventions.
Training Facilitation: Facilitate impactful learning sessions using adult learning methodologies to unleash the full potential of EAs and non-EAs (support staff).
Coaching and People Management: Facilitate weekly 1:1s with direct reports to ensure that they are addressing performance gaps effectively, setting the team up for success, and keeping our team connected to the Athena community. Be available for LX Analysts to resolve day-to-day concerns and issues.
Specific Responsibilities
You will support the Learning Experience Manager in optimizing and operationalizing the services offered by Lifelong Learning:
Onboarding: Provide a meaningful 5-star onboarding experience to non-EAs (support staff) by owning, leading, and overseeing the Global Athena Onboarding process. Coordinate with the different team members involved in the preparation and implementation of the learning events and activities that make up the Global Athena Onboarding agenda.
Professional and Personal Module/Course Development: Work closely with the dedicated Instructional Designer/s of the LX Curriculum team and other relevant stakeholders in the design and creation, as well as take the lead in the facilitation and delivery, of:
Professional Development learning modules and certification programs that target skills, knowledge, abilities needed by EAs and non-EAs (support staff) in order to ensure, among others:
effective planning and organization of work
strong interpersonal communication
effective collaboration
delivering consistent results
Personal Development modules that encourage individual growth and self-awareness as well as mental, emotional, and social well-being.
Career Advancement: Work and collaborate with the Curriculum/LMS team and relevant stakeholders in the design and creation, as well as take the lead in the facilitation and delivery, of learning programs for high-performing EAs and non-EAs (support staff) who are moving up to a new position or taking on a new role within the organization.
Events: Work with the Lifelong Learning team and other stakeholders in the preparation, selection of internal and external speakers, promotion, staging, uploading of audio-visual presentations to official social media channels, and evaluation of extra-curricular learning events or activities foremost of which is the Athena Masterclass.
You will lead a group of LX Analysts, take an active role in continuous improvement initiatives, and perform your duties and responsibilities in a manner that ensures consistent operational excellence in Lifelong Learning:
Team Management and Leadership
Track and assess the performance of the LX Analysts; apply interventions and strategies where necessary.
Hold regular syncs and 1:1s with LX Analysts and LX leaders to align goals and tactics.
Communicate EA and non-EA performance gaps and interventions, recommendations, process improvement changes, and help needed to stakeholders.
Support and coach LX Analysts in the planning, executing, monitoring, controlling, and closing high-impact Lifelong Learning projects
Continuous Improvement: Consistently evaluate if we are supporting EAs and non-EAs to ensure continued success.
EA and non-EA Feedback: Collate and communicate performance/skill gaps to the Recruitment, Operations, Client Experience, and LX teams to help optimize our recruitment, training, and coaching processes.
Track: Monitor readiness, intervening when there are performance/quality issues.
Operational Excellence: Consistently evaluate if we are modeling and demonstrating professional behavior in the conduct of our work.
Creativity
Demonstrate resourcefulness and inventiveness in implementing learning events and activities utilizing adult learning methodologies.
Coordinate with Marketing in creating internal promotional material for Lifelong Learning programs and events
Data Sourcing and Research
Utilize all available sources of data whether it be thru fact-finding meetings, regular status reports from Operations or CX, or the different Athena Google Spaces in gathering information that can be utilized for the design and development of Lifelong Learning modules and programs.
Humility
Listen and take suggestions from everyone. We are a team that encourages people to approach one another directly and to espouse a feedback-driven mentality.
Organization
Plan and kick start Lifelong Learning-led meetings with a clear-cut agenda and stick to it.
Follow the naming convention of all files uploaded to the LX shared drive.
Create Lifelong Learning templates and forms where and when necessary.
Continuously update the LX Analyst job description to ensure relevance.
Ownership
Prepare learning feedback forms and summary reports for all Lifelong Learning events and activities.
Review Lifelong Learning courses and content to check for relevance.
Prepare Lifelong Learning reports.
Personal Presentation and Branding
Demonstrate executive presence through appearance and communication style (verbal and non-verbal) consistently.
Punctuality
Join scheduled syncs, 1:1s, huddles, and meetings at least two minutes ahead of time.
Respond to emails directly addressed to you within 24 hours.
You will play the lead role in planning, executing, monitoring, controlling, and closing high-impact Lifelong Learning projects that align with Athena's goals in a fast-paced environment with cross-functional stakeholders.
Project Initiation: Develop a project charter, identify stakeholders, and secure approvals.
Project Planning:
When not working with a Project Manager from the Business Enablement team:
assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
develop a project management plan
plan, define, and develop schedules, activities, estimating resources and activity durations
Estimate costs and determine the budget in coordination with the Finance team
Identify quality requirements and ensure compliance
Delegate tasks on the project to stakeholders and third-party representatives best positioned to complete them
Identify potential risks, perform a qualitative and quantitative risk analysis, and plan risk mitigation strategies
Plan for and identify required procurements
Project Execution:
Direct and manage all project tasks according to the timelines identified in the project plan
Perform quality control on the project throughout development to adhere to the expected standards and goals
Delegate project tasks based on the project team members' individual domain expertise, strengths, skill sets, and experience levels
Serve as the first point of contact for project team members
Work with the Finance team on securing necessary procurements
Monitoring and controlling:
Track project performance, specifically to analyze the successful completion of short and long-term goals
Create and present status reports to stakeholders
Manage changes to the project when necessary
Validate and control the project scope, costs, quality, procurement, and communications
Perform risk management to minimize project risks
Develop spreadsheets, diagrams and process maps to document needs
Athena

Philippines
Permanent
Full-time