Learning experience advisorTOA Global

About the Company At Ab Institute, our mission is to revolutionize global accounting teams and we believe in improving lives by developing people through knowledge and experiences so that they can pay it forward. In 2013, we began as a positive About the Company At Ab Institute, our mission is to revolutionize global accounting teams and we believe in improving lives by developing people through knowledge and experiences so that they can pay it forward. In 2013, we began as a positive disruptor in the Australian Accounting and Finance Industry. Growing to over 1,500 employees and 500+ accounting clients globally, we have become the leading provider of dedicated offshore accounting teams in the Philippines. In 2019 we expanded into the west coast of North America with a small Marketing, Sales and Account Management team in San Diego, California. In 2020 we grew into the East Coast of North America and built a team in Toronto, Canada. Now we are expanding as an independent training business, established to provide technical and professional development to accounting teams globally. 'Bringing the WOW' is one of our four values, and as our business continues to grow, we need a world-class Instructional Designer to super-charge our client success. About the Role The Learning Experience Advisoris the first point of contact for our students via phone and email, assisting them with a range ofsupport queries. These include general academic advice, student support, technical assistance as well as enquiries relating to courses and processes. In addition, this role provides end to end administrativesupport throughout the complete student journey, right from enrolment through to graduation. Our students are our biggest priority and supporting them to achieve their learning goals is our purpose! Responsibilities: Perform administrative tasks such as managing course material, creating learning plans, scheduling enrolments, and generating reports. Providing student support via phone and email on a range of enquiries Monthly check ins with students Working with trainers and assessors on student assessments Collaborate / participate in user acceptance testing for implementation of learning, as well as develop test cases with users, and cross functional teams. Generate training summary reports for stakeholders and support teams. Facilitating student feedback reports Skills & Requirements: Desired experience administering a Learning Management System Highly literate with strong written and verbal communication skills Ability to build relationships and manage stakeholders High attention to detail Organised and enthusiastic with a 'can do' attitude Ability to work to tight deadlines in a fast-paced environment Highly skilled with using Microsoft applications (e.g., Excel and PowerPoint preferred) Passion and interest in systems with the ability and determination to troubleshoot Thinks long term and strategic, able to suggest outside of the box ideas Able to present factual, concise, and easy to understand data A self-starter and be able sustain the drive regardless of the challenges faced
Monster

Philippines
Permanent
Full-time