Learning & development facilitator24-7 Intouch

About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
We're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum and operations development to take on the role of Learning & Development Trainer. The ideal candidate will be responsible for supporting the Training Team in reporting, activity facilitation, as well as development for Trainers, Team Leaders, and emerging Leaders.
As Learning & Development Facilitator, You Will...
Own all end-to-end learning & development services and processes
Be the single point of contact for all leadership learning initiatives with the guidance of Leadership & Development Manager and Operations Support Director
Partner with Site Program stakeholders (Operations,etc.) on a closed-loop feedback process to improve the effectiveness of training programs
Develop new Trainers, Team Leaders, and emerging Leaders
Create training modules and process documents related to leadership and development based on key stakeholders' needs and requirements (Operations, Partners, Operations Support, and other PHL Departments)
Implement comprehensive professional development plans and training programs related heavily to BPO leadership development
Provide direction for new training and professional development initiatives in partnership with Operations and Leadership and Development Core Team
Uphold existing best practices of the training department, while developing and communicating new procedures as necessary
Contribute to the review of training content/material design, development, and revisions when necessary
Facilitate activities to boost Operations ability in identifying specialist opportunities
Maintain up-to-date reporting on training progress, effectiveness, and improvements
Requirements
As Learning & Development Facilitator, You Have...
BS/BA in either Education, English, Communications, Psychology, Philosophy, Political Science or equivalent work experience
Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
2+ years previous contact center experience preferred
Experience in customer service training
Experience in coaching and mentoring
Knowledge of existing and emerging training methods and tools
Deep passion for collaboration and learning
Excellent verbal and written communication skills, including presentation skills
Ability to build rapport with clients and interact with team members at various position levels
Ability to multitask effectively and work in a fast paced environment
Ability to develop employees through positive motivation
Ability to adapt to change and innovation
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch

Metro Manila
Permanent
Full-time