Learning business partnerPayPal

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
When applying for a job you are required to create an account, if you have already created an account - click Sign In.
Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account:
Provide full legal First Name/Family Name - this is important for us to ensure our future hires have the right system set up.
Please Capitalize first letter of your First and Last Name.
Please avoid using fully capitalized text for your First and/or Last Name.
NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID.
Job Description Summary: The Learning Business Partner (LBP) based in Manila will be responsible for leading Manila training team to support Global Customer Operations (GCO) teammate training. The training includes new hire (teammates) training, new business leader onboarding, upskill, refresher, soft/professional skills and ad hoc training deliverables. The LBP will work on cross-functional improvement projects as well as global projects to drive the business KPIs. He/she will also need to collaborate with global training team and cross-functional teams and acts as a SME for GCO. Areas of focus include coaching, facilitation of leadership topics to new and existing team leaders, design and developing training programs, project management, training needs identification, assessment of the effectiveness of training, and review of key customer metrics. The LBP may also require to work with Manila local training vendors in managing the training programs and classes facilitated by the vendor trainers.
Job Description:
Core Responsibilities:
Establish relationships and provide consultation to stakeholders related to learning needs to solve business and development needs
On-going coaching and development of learning team
Responsible for the execution of the learning roadmap to support business priorities
Develop and utilizes data analysis and measurements effectively to identify performance trends and implement learning to drive improvements
Ensure all learning programs have measurable impact to the KPIs of the business
Effectively manage resources and develop contingency plans
Partners with global learning colleagues to ensure learning initiatives are aligned and consistent
Deliver leadership training topics and programs to the new team leaders
Recruiting and retention of learning talents
Qualifications:
BS/BA degree in related field required or equivalent professional work related experience.
10+ years professional related work experience in Training / Learning and Development (or Master's degree and 6+ years, or Doctorate and 4+ years Industry Standard Training Qualification)
Job Requirements:
Driving Team Effectiveness
People management experience (Essential)
Strong leadership skills
Training / Learning & Development; knowledge in HR, Admin, Policy and Process, Budget Management & Compliance
Change agility
Future oriented / Forward thinking
Strong relationship, networking and influencing skills
Conduit for sharing and driving industry best practices
Remote management of people
Ability to operate cross-functionally
Training vendor management and relationship building
Ability to travel to other PayPal sites globally
Experience:
Candidates must demonstrate proven experience and success in training needs analysis, design, delivery & assessment.
Previous experience of customer service is essential
Project Management experience valued
Candidates must have a proven track record in achieving strong results as well as continually displaying initiative to take on additional responsibilities towards professional growth
Ability to handle multiple projects under pressure
Must be a team player with an ability to lead a team and motivate others
Ability to maintain highly confidential information
Excellent communication, facilitation and interpersonal skills
Experience in working with training vendors on training needs identification, learning program/class structure design and vendor classes quality evaluation.
Experience using Microsoft Office products including: Excel, Word, Outlook, Visio, and PowerPoint.
Experience with Adobe Captivate, Articulate or any e-learning tools would be a plus
Subsidiary: PayPal
Travel Percent: 0
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit
Who We Are:
to learn more about our culture and community.
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
PayPal

Manila City, Metro Manila Muntinlupa City, Metro Manila
Permanent
Full-time