Learning and Development specialist1&1 IONOS (Phils.) Inc.

MAIN RESPONSIBILITIES:
 
Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
Creates, updates and/or acquires training procedure manuals, guides, and course materials.
Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Assesses training materials prepared by instructors.
Evaluates program effectiveness through assessments, surveys, and feedback.
Maintains knowledge of the latest trends in training and development.
Prepares and implements training budget; maintains records and reports of expenses.
Performs other related duties as required.
Provide administrative support for career development initiatives, programs and events
Work extensively with tools available to ensure correct reporting and metrics are captured
Provide partnership and support to ensure questions and feedback are addressed
Job Qualifications:
 
Bachelor's degree or 3 years equivalent experience within the career development field required
Strong communication skills, both verbal and written
Team worker, responsible, delivery-oriented
Strong presentation skills
Training certifications an advantage