Role Synopsis: Trains new Team Leaders on leadership-oriented content and drives compliance to coaching methodology by observing TL to agent coaching sessions and providing feedback to the TL alongside the Operations Manager.
Essential Functions:
Train the Team Leader on leadership development content
Observe TL to agent coaching sessions
Audit TL compliance to approved coaching methodology using a standardized coaching effectiveness scorecard
Liaise with the Operations Manager in providing coaching to Team Leaders based on observation feedback
Work with the OM in developing specific coaching strategies for TLs tagged as "MHN" (most help needed)
TopData
Essential Functions:
Train the Team Leader on leadership development content
Observe TL to agent coaching sessions
Audit TL compliance to approved coaching methodology using a standardized coaching effectiveness scorecard
Liaise with the Operations Manager in providing coaching to Team Leaders based on observation feedback
Work with the OM in developing specific coaching strategies for TLs tagged as "MHN" (most help needed)
TopData
Other Info
Angeles City, Pampanga
Permanent
Full-time
Permanent
Full-time
Submit profile
TopData
About the company
Talent Acquisition Specialist for Support and Leadership Hiring
Probe
MetroManila, Quezon, Quezon, ManilaAgreement
Position Leadership development coach recruited by the company TopData at Pampanga, Joboko automatically collects the salary of , finds more jobs on Leadership Development Coach or TopData company in the links above
About the company