lead Associate - training - philippinesWNS Philippines

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
Conduct Batches: Conduct NH, cross skill and up skill batches and ensure quality certification by meeting throughput, FCR and learning curve targets
Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
Review: Should be able to create review decks, present them and maintain action registry for closure of open items
Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in training plan accordingly
Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
Stakeholder Management: Should be able to manage internal communication with peers, stakeholders
Client Management: Should be able to manage client communication with clients, which will include reports, reviews, audits, etc.
Coordination: Coordination within and outside team to ensure activities and run smoothly
Should have good communication skills and would be interacting with internal stakeholders and end clients
Should have analytical ability and ability to understand the business impact of nos.
In depth understanding of training metrics and impact to business metric
In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
Maintain vertical hygiene by ensuring reports, data and documents are in place
Act as a mentor for the team and hold the team together by promoting an environment of learning and team work
Qualifications
At least 2nd year college
Additional Information
MS Office/
Strategic Thinking
Multi Tasker
Excellent Verbal & Written communication skills
24*7 Flexibility
SmartRecruiters

Pasig City, Metro Manila
Permanent
Full-time