large law Sales Support administratorRELX

Job Summary:
Sales Support Administrator is responsible for providing day-to-day operational support to both internal and external customers. This role partners closely with Accounting, Sales and Client services to provide operational support and ensure customer orders are fulfilled efficiently and accurately.
Accountabilities:
Ability to manage complex customer operational and billing issues
The primary purpose of this position, also known as Fulfillment Associate is to consistently perform core and general order fulfillment tasks for Lexis Nexis products and providing professional communication with internal and external customers.
Assist with the processing of requests from the Ask ticket queue. This includes basic ID maintenance/creation; generating reports and answering content queries within the Law school space
Effectively communicate with internal customers fostering collaborative relationships among different teams.
Key Tasks:
Ability to manage complex customer operational and billing issues
Processing students' graduation gifts and rewards points
Resolving contract issues (drafting , uploading, tracking data entry and follow up contracts)
ID auditing
Managing the LS inbox
Completing special projects
Qualifications:
Bachelor's degree preferred; Associate Graduates are accepted with relevant work experience
Experience in operations or sales/customer support role, back office tasks
Strong interpersonal and communication (written and verbal) skills
Proficient in MS Excel (intermediate to advance) and MS Office programs
Demonstrated ability to work unsupervised and manage time and multiple priorities effectively
Exposure to CI is an advantage
High level of attention to details
Strong organizational and time management skills
Amenable to work on a fixed nightshift schedule
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Manila City, Metro Manila
Permanent
Full-time