labour performance ManagerQuantrics Enterprises, Inc.

Job Description
Join our award-winning IT team as we lead the way in digital, cloud, and security technology services. You will be playing a critical role in delivering innovative solutions for our biggest client, Canada's leading telecommunications, tech, and media corporation.
We're looking for passionate and creative tech leaders who want to take their career to the next level and make a real impact. Our success is fueled by our people and our passion for innovation, so we empower our Qmunity and provide a workplace where they can flourish and grow.
We offer premium benefits, including:
Flexible work arrangement (reporting to sites in Taytay, San Mateo, Naga, or upcoming Metro Manila Center)
Salary based on experience, miscellaneous allowances
Performance bonuses and yearly increase
HMO from day 1 for you + 2 free dependents
6 months paid maternity/paternity leave
Company-sponsored training and upskilling, and career growth opportunities!
You will have an opportunity to
Accountable for performance management of Global Technology Centres (GTC) through activities including but not limited to the establishment and measurement of key performance indicators across GTC, internal BCE sites, Vendors and other
Plan, execute and measure all the milestones in the Recruitment, Onboarding and Performance management cycle end to end
Collaborate with Global Technology Centre - Hiring Operations Managers to identify opportunities, challenges and tuning measure to hire and retain the best talent
Identifying improvement opportunities and capital planning requirements and budgets. And working closely with the finance prime to secure, track YEE and mitigate risks
Provide strategic advice and guidance on the performance management framework to all stakeholders including executive reporting
Lead all communications and interactions with the global team and manage the internal communication plan for all related matters in the performance cycle
Challenge the status quo and drive continuous improvement initiatives
International travel may be required
Must have:
Strong people leadership skills at least 5 years of management experience
Strong written, verbal communication and interpersonal skills
Excellent problem-solving techniques, organizational abilities
Ability to use a diplomatic approach to work with high-level stakeholders and introduction of changes in the process.
Proven aptitude to manage technology vendors and partners to build a win-win ecosystem
Ability to prioritize and manage multiple activities at a high level and dive into details when challenges arise
Very strong organization skills, time management, and high attention to detail
Background in defining and measuring SLA including expertise in best in class performance measurement tools with Agile designations
Background in Human Resources management
Expert knowledge of MS Office Excel, Word, PowerPoint, Outlook, Confluence and Jira
Nice to have:
Minimum of a bachelor's degree in a relevant field is required e.g. Business Administration, Operations
Familiarity with the Telecommunications domain
Bell NTS experience
Experience working with on/offshore vendors
Program Management/ Project Management certification e.g. PMP, ITIL (an asset)
Fast-paced, changing working environment, interfacing with a myriad of stakeholders
General knowledge and ability to use SQL data queries and extract data for analysis
If this role sounds exciting to you, click APPLY NOW!