L2 Ops LeadJWay Group, Inc.

Job Summary
Monitoring of the client's systems
Monitoring of scheduled jobs in the environment
Monitor Production Logs for Errors, Suspicious Activities, Security and/or Data Privacy Issues
Regularly perform monitoring scans
Setting Severity Levels to Problems/Issues/Defects
Ownership of Problems/Issues/Defects Ticket until Resolution
Create Root Cause Analysis for Problems/Issues/Defects found
Follow-up, Coordinate, and Resolve Problems/Issues/Defects within SLA
Workaround, Corrective Fixes, Removal of Data Errors
Regular Reporting on Open/In Progress/Resolved Tickets
Report and Monitor status of the Problems/Issues/Defects reported by the team
Management Reporting indicating Status and KPIs
Mentor team members and monitor team's performance
Job Requirements
Candidate must possess a Bachelor's/College Degree in Computer Science, Information Technology, Engineering or equivalent.
Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn't in a professional-services setting.
An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.
Experience working in an Agile Environment
Strong communication skills for the non-technical team to understand issues and resolutions
Preferably with Technical Background
Has strong people management skill
At least 2 years experience
Willing to do remote work temporarily due to COVID-19
Willing to work in Salcedo Village, Makati after the pandemic
Willing to work in a day shift schedule
Data Privacy Consent
By submitting your application for this job, you are authorizing JWay Group to: a) collect and use your personal data, and to disclose such data to any third party with whom JWay Group or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with JWay Group or its clients; and b) retain your personal data for consideration of future job opportunities (where applicable for relevant unsuccessful job applicants).
Manatal

Makati City, Metro Manila
Permanent
Full-time