l1 servicedesk ConsultantConnectOS
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/01/2026
Deadline: 30/10/2022
The Level 1 Consultant is responsible for both Inbound and Outbound contacts from clients seeking first-line response to Technical, Procedural and General enquiries for Client, across all channels.
The Consultant is expected to Diagnose, Investigate, Resolve and Escalate client cases, employing technical knowledge, skills, experience and judgement to ensure performance within defined Service and Quality standards.
Duties are normally performed within a Call Centre environment and the Consultant must be available to work variable shifts, including After Hours and on the Weekend as required by the business.
Requirements
Technical Ability & Problem Solving :-
Correctly Diagnose, Resolve or Escalate client cases and within benchmark timeframes.
Undertake rigorous and systematic investigation, root cause analysis, solution development and write up. This will also require working closely with other teams across the organisation to ensure the best outcomes for both the company and the client are achieved.
Identify areas of systemic importance (including in Product, Service, and Operations) and escalate to allow insight, remediation and knowledge sharing across teams.
Participation in Continuous Improvement initiatives as well as Continuous Learning to ensure currency of knowledge and shared value.
Operational Awareness :-
Consistently follow Operating Procedures and Processes, including accurate data entry, comprehensive investigations, problem solving and service.
Proactive management of personal case portfolio to ensure resolution in adherence to Service standards, including follow-up, escalation and client commitments.
Contribution to a harmonious and positive working team environment.
Additional Preferred Skills & Experience
Strongly Preferred - 1+ years in a fast-paced client servicing, retail or technical support environment requiring troubleshooting and processing skills, plus an ability to effectively, prioritize and adapt to changing scenarios.
Benefits
Standard Job Benefits:
- HMO on Day 1
- Temporary Work from Home Set Up
- Paid Time-Off
- Quarterly Sick-Leave conversion
- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
- Equipment provided
SALARY RANGE: PHP 40k-50k
ConnectOS
The Consultant is expected to Diagnose, Investigate, Resolve and Escalate client cases, employing technical knowledge, skills, experience and judgement to ensure performance within defined Service and Quality standards.
Duties are normally performed within a Call Centre environment and the Consultant must be available to work variable shifts, including After Hours and on the Weekend as required by the business.
Requirements
Technical Ability & Problem Solving :-
Correctly Diagnose, Resolve or Escalate client cases and within benchmark timeframes.
Undertake rigorous and systematic investigation, root cause analysis, solution development and write up. This will also require working closely with other teams across the organisation to ensure the best outcomes for both the company and the client are achieved.
Identify areas of systemic importance (including in Product, Service, and Operations) and escalate to allow insight, remediation and knowledge sharing across teams.
Participation in Continuous Improvement initiatives as well as Continuous Learning to ensure currency of knowledge and shared value.
Operational Awareness :-
Consistently follow Operating Procedures and Processes, including accurate data entry, comprehensive investigations, problem solving and service.
Proactive management of personal case portfolio to ensure resolution in adherence to Service standards, including follow-up, escalation and client commitments.
Contribution to a harmonious and positive working team environment.
Additional Preferred Skills & Experience
Strongly Preferred - 1+ years in a fast-paced client servicing, retail or technical support environment requiring troubleshooting and processing skills, plus an ability to effectively, prioritize and adapt to changing scenarios.
Benefits
Standard Job Benefits:
- HMO on Day 1
- Temporary Work from Home Set Up
- Paid Time-Off
- Quarterly Sick-Leave conversion
- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
- Equipment provided
SALARY RANGE: PHP 40k-50k
ConnectOS
Other Info
Mandaluyong City, Metro Manila
₱40,000-50,000 per month
Temporary
Full-time
₱40,000-50,000 per month
Temporary
Full-time
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ConnectOS
About the company
ConnectOS jobs
Mandaluyong City, Metro Manila
Position l1 servicedesk Consultant recruited by the company ConnectOS at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on L1 Servicedesk Consultant or ConnectOS company in the links above
About the company
ConnectOS jobs
Mandaluyong City, Metro Manila