l1 HelpdeskConnectOS
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 11/01/2026
Deadline: 28/08/2022
Responsibilities:
First answer point for telephone lodged tickets
Initial analysis of any email generated ticket
Confirm details, triage ticket, request further information etc
Manage ageing tickets - follow up "waiting for customer" tickets etc
Maybe do some troubleshooting on basic peripherals such as headsets etc
Monitoring of Ticket health
IT Ticket dispatching
Requirements
Requirements:
At least 1 year experience as an L1 Helpdesk Engineer
Experienced in Ticketing Systems ( Autotask or Connectweiss preferred)
Experienced in VOIP Systems such as 8x8/3CX/Mitel
Desktop Support for Windows 7/8.1/10
Windows Server 2008 R2/2012 R2/2016 exposure
Microsoft Exchange / Exchange Online exposure
Shift: 6:30am - 3:30 PM ;Mondays-Friday
ConnectOS
First answer point for telephone lodged tickets
Initial analysis of any email generated ticket
Confirm details, triage ticket, request further information etc
Manage ageing tickets - follow up "waiting for customer" tickets etc
Maybe do some troubleshooting on basic peripherals such as headsets etc
Monitoring of Ticket health
IT Ticket dispatching
Requirements
Requirements:
At least 1 year experience as an L1 Helpdesk Engineer
Experienced in Ticketing Systems ( Autotask or Connectweiss preferred)
Experienced in VOIP Systems such as 8x8/3CX/Mitel
Desktop Support for Windows 7/8.1/10
Windows Server 2008 R2/2012 R2/2016 exposure
Microsoft Exchange / Exchange Online exposure
Shift: 6:30am - 3:30 PM ;Mondays-Friday
ConnectOS
Other Info
Mandaluyong City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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ConnectOS
About the company
ConnectOS jobs
Mandaluyong City, Metro Manila
Position l1 Helpdesk recruited by the company ConnectOS at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on L1 Helpdesk or ConnectOS company in the links above