Korean bilingual resourcesTelus

Description and Requirements
Roles and Responsibilities:
Provide assistance to customers and solve their cases
Analyze customer issues and provide solutions according to the account procedures and guidelines
Provide customer care when necessary
Keep updated knowledge of account's policies and products
Maintain adequate proficiency in products and platforms supported
Read and ensure understanding of new or actualized policies, procedures and products
Communicate with the supervisor, team members and other teams regarding problems, solutions and trends
Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
To perform any other tasks, duties, or services requested by his/her immediate superior
Qualifications
Candidate must possess at least a Vocational Diploma in any field
Must be fluent in both written and verbal Korean and English language
At least 1 year of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Korean and English)
Candidate must be adaptive to changing work schedule
Additional Job Description
Position Summary:
Main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.
Required Language(s) Korean
Telus

Philippines
Permanent
Full-time