korean bilingual AnalystGeneral Motors

About GM
There's never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.
Why Work for Us
Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.
Job Description
You use and apply general concepts and practices related to People Services
- You have a knowledgeable technical understanding of People Services concepts
Additional Job Description
Duties:
Responsible for the administration of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Teams in the execution of other People Services tasks.
Responsible for the execution of
Case Processing: Processing of cases received via calls or emails. Prioritizing and working on requests according to nature, urgency, and impact. Monitoring of personal queues and aging cases. Following established processes for calls and case handling, issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution. Serving as the single point of contact for HR Representatives, Employees, and People Leaders and be responsible for query resolution. Ensuring high-quality standards for all tasks assigned. Adhering to service level agreements (SLAs) established for case management. Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone or have already been raised to escalation stage.
Continuous Improvement: Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.
Project Participation: Participating in project teams and system testing for performance improvement and initiatives.
Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice. Performing based on the approved guidelines and job aids. Performing peer check / post audit escalated issues and post audit.
Complaint Handling and Escalation: Ensuring timely resolution of clients' issues and concerns. Escalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.
Knowledge Requirements:
Hands on experience working with and proficiency in PeopleSoft HR, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
Experience managing documentation of business processes including specifications, test scripts, training material, and change control.
Written and verbal proficiency in various languages, depending on the specific requirements (e.g. Hindi, Korean, Mandarin, Portuguese, Spanish, Thai)
Experience / Education:
Bachelor's Degree in Human Resources, Business Administration, or related field is required
Experience handling a role as Analyst for minimum of 2 years in a Shared Services / Contact Center environment
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred
Skills and Key Competencies
Action Orientation
Customer Focus
Drive for Results and Service Excellence
Drive for Safety, Quality, and Speed
Problem Solving / Analysis
Written and Verbal Communication Skills
Organizational Skills: Time Management and Prioritization
Technical Skills
Integrity and Trust
Interpersonal Savvy
Learning on the Fly
Experience working for a multinational organization and working with colleagues internationally are preferred
Important note:
Highly conversant with both the Korean and English languages.
Fresh Graduate, or with 1 to 2 years of work experience may apply.
Willing to take calls and request processing via email.
Willing to work during the Philippine Holidays as the Korea Holidays are being followed by the team.
willing to work on Day Shift (PH time)
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
General Motors

Manila City, Metro Manila
Permanent
Full-time