knowledge Management advisor (fixed-term)Mondelēz International

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Your specific process area
Working in a shared service organization
Being a good team player and influencing others
Process design and mapping, and business requirement gathering experience
Communicating effectively, applying interpersonal skills and taking initiative
More about this role
Job Description:
Plan, execute and deliver Employee Center change programs in partnership with the Knowledge Management & Employee Experience Specialist. Make, own and track ad-hoc changes.
Research SharePoint platform technology to continuously:- develop own skill level
Create change proposals
Apply CI to our Tier 0 employee facing platform
Ensure that Employee Center governance is strictly adhered to for both look and feel, and content.
Manages Employee Centre change control process, working with content owners to ensure changes are tracked, authorised and made following the EC governance process
Facilitates audits with Content Owners to validate content and ensure information is up to date and relevant.
Manages translations for certain elements of Employee Centre Changes.
Produce monthly statistics on Employee Centre usage to help aid decision making for future Employee Centre developments.
Manages security of site permissions.
Drives initiatives to improve user satisfaction
Create Micro Learning Videos, Quick Reference Guides, and other materials on User education for increased Engagement and Adoption of the business to self service
Job Requirements:
Experience in a shared service, customer service, BPO or HR function required (at least 6 months); open to fresh graduate (IT, Human Resources &/or Behavioural Science)
Must have proven experience of creating and maintaining Share Point intranet pages
Previous project management experience - experience of coordinating, managing and delivering to challenging deadlines
Confident time management - including negotiation of timelines, re-prioritisation
Must have the drive to research new ideas and constantly upskill themselves technically
Experience working globally, remotely and independently
Must have a customer focus - ensuring that our Tier 0 platform is current, correct and per governance
Continuous Improvement-focused - must strive to locate and solve problems, create solutions and encourage improvements
Open to flexible working hours
No Relocation support available
Business Unit Summary
Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services
Mondelēz International

Manila City, Metro Manila
Temporary
Full-time