Knowledge Base WriterRingCentral
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 29/10/2020
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A. Write, edit, index or revise a variety of technical knowledge base output such as articles, reports, and other documentation
B. Partner with other teams such as Support, Training, Delivery Teams, Operations and other teams to understand and respond to customer documentation needs
C. Checks are written material to accurate errors in grammar, spelling, usage, and style
D. Follow processes and protocols adhered to by Lead management team/s
E. Actively participate in team activities or projects and fulfill designated tasks and deliverables
Requirements:
A. Work Ethics
a. You can demonstrate the ability to effectively engage with a diverse mix of people and achieve results
b. Seek opportunities to improve upon existing approaches by creatively applying or adapting current industry practices
c. Assumes additional responsibility without being asked
B. Education
a. Bachelor's degree in any reputable institution; Journalism, Mass Communications, IT, or Engineering related course is a plus
C. Relevant experience
a. At least 3 years of Technical Writing experience
b. Technical Support experience in a BPO setting is preferred
c. Experience writing web content for audiences ranging from beginners to sophisticated end-users
d. Experience inactivity or project planning, development, and implementation
e. Knowledge of the use of Microsoft Office Suite is a requirement; Knowledge in Adobe Photoshop is a plus
f. Familiarity with Video Editing Software (Adobe Premiere) a strong advantage but not required
D. Work Schedule/Environment
a. Amenable to work schedule of 12 am to 9 am, Tuesdays through Saturday-may include holidays, weekends and may require overtime
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and efficient than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2019 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the fourth consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.
RingCentral
B. Partner with other teams such as Support, Training, Delivery Teams, Operations and other teams to understand and respond to customer documentation needs
C. Checks are written material to accurate errors in grammar, spelling, usage, and style
D. Follow processes and protocols adhered to by Lead management team/s
E. Actively participate in team activities or projects and fulfill designated tasks and deliverables
Requirements:
A. Work Ethics
a. You can demonstrate the ability to effectively engage with a diverse mix of people and achieve results
b. Seek opportunities to improve upon existing approaches by creatively applying or adapting current industry practices
c. Assumes additional responsibility without being asked
B. Education
a. Bachelor's degree in any reputable institution; Journalism, Mass Communications, IT, or Engineering related course is a plus
C. Relevant experience
a. At least 3 years of Technical Writing experience
b. Technical Support experience in a BPO setting is preferred
c. Experience writing web content for audiences ranging from beginners to sophisticated end-users
d. Experience inactivity or project planning, development, and implementation
e. Knowledge of the use of Microsoft Office Suite is a requirement; Knowledge in Adobe Photoshop is a plus
f. Familiarity with Video Editing Software (Adobe Premiere) a strong advantage but not required
D. Work Schedule/Environment
a. Amenable to work schedule of 12 am to 9 am, Tuesdays through Saturday-may include holidays, weekends and may require overtime
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and efficient than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2019 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the fourth consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.
RingCentral
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Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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