Key Account ManagerCIBI INFORMATION INC.

Company Description
CIBI Information Inc. (CIBI) is the Philippines' first and only credit reporting agency serving over 600 top corporations across 16 key industries in the country today.
CIBI was recently purchased by Creador, a leading Southeast Asian private equity firm with over $2.4B dollars in assets under management. Creador's vision is for CIBI to achieve 5x growth in the next 5 years and is actively looking for top tier talent to grow with the firm.
On the ground, day to day work will include extensive touchpoints working with the Creador team to drive the organization's most critical business priorities. Candidates will have unparalleled learning and growth opportunities: each will be rigorously coached and mentored by the top caliber Creador team who come from highly successful careers in organizations such as McKinsey & Co., Boston Consulting Group and Procter & Gamble.
Job Description
The Customer Success Executive is responsible for properly overseeing the production of comprehensive and verified reports on job applicants endorsed by clients for pre-employment screening, background checking on individuals, and case-to-case corporate reports for credit or other legitimate client purposes.
Client Point-of-Contact (POC)
Coordinates with the Verifiers/External Report Specialists - for the verified results for Character, Residence, Employment & Education (CREED) and other segments needing confirmation, clarification on orders - business protocols, methodology/requirements, and report follow up
Monitors Ticket Journey & Reporting Submission
Lead and Participates in Team Meetings called by Operations, Clients, Vendors, and other support units.
Clarifies vendor issues; billing validation of partners, and dispute handling, among others
Below is the external link for you to apply which will require you to take a brief assessment. Please complete the assessment as soon as possible to be considered for this position.
https://ph.indeed.com/job/customer-success-executive-505af51a6c06774f
Qualifications
Graduate of any 4-year course/degree.
1-year relevant experience in the same capacity preferably from a BPO and customer service oriented industry
Knowledgeable in data/information gathering, verification and matching of data/information, related fieldwork and report writing/preparation.
Excellent communication skills, both oral and written
Keen attention to detail.
Solid commitment to customers.
Comprehensive reporting preparation experience.
Must be comfortable working in a fast-paced, constantly evolving environment and exhibit multi-tasking skills.
Must exhibit proactive qualities.
Computer proficiency is required for the following software programs such as but not limited to Email, MS Office (Excel, PowerPoint, etc.)
Additional Information
Base Location: Manila, Philippines
Compensation: Industry leading incentive compensation plans
Advancement: Accelerated career progression based on performance
CIBI Information Inc

Makati City, Metro Manila
Permanent
Full-time