Key Account advisorDHL Express

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Role Summary:
Ensure the smooth execution of Key Account servicing strategy for selected accounts in line with the direction of the Key Account Support Manager and Key Account Managers whilst continuously working with customers to identify and incorporate their evolving and emerging needs in the Key Account Servicing
Accountabilities:
DHL Key Account Customers
Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customised contracted services (eg Reporting etc).
Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
Proactively inform customers on shipment delays and potential service failures.
Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers.
Subfunction Managers
Work with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers.
Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution.
Carry out any task that is required by his or her superiors from time to time.
YOUR PROFILE:
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy. Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units​.
Typically requires BS/BA in related discipline and/or 2 years of experience in Customer Service in service-related industry, handling and resolving customers' issues and complaints.
Presentation skills (good)
Customer-facing and interaction skills (excellent)
Software skills (Word, Excel, PowerPoint, etc.) (excellent)
Software skills (DHL Systems) (preferable)
Communication skills, spoken and written (excellent)
Negotiation and interpersonal skills (excellent)
Analytical, organisational and motivational skills (excellent)
Project management skills (good)
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
eQuest

Makati City, Metro Manila
Permanent
Full-time