junior systems AnalystRevlv Solutions Incorporated

Job Summary:We are seeking a highly skilled Software Analyst - Subject Matter Expert (SME) to serve as the primary authority on our internally developed software. The role will bridge the gap between technical teams, business stakeholders, and end-users by providing in-depth product knowledge, ensuring proper adoption, and supporting enhancements and issue resolution. The ideal candidate will have strong analytical, communication, and documentation skills, combined with hands-on expertise in our software's functionality.Key Responsibilities:
Act as the primary Subject Matter Expert (SME) for the company's proprietary software.
Provide deep product knowledge to internal teams, clients, and stakeholders.
Collaborate with software developers, testers, and business teams to ensure proper requirements gathering, system enhancements, and issue resolution.
Support implementation, configuration, and troubleshooting of the software.
Train and mentor users on system functionality, workflows, and best practices.
Create and maintain product documentation, user guides, and knowledge base articles.
Conduct system demonstrations and workshops for internal and external audiences.
Identify areas for process improvement and contribute to the software's continuous enhancement.
Act as the liaison between technical and non-technical stakeholders to ensure clear understanding of system capabilities and limitations.
Provide second-level support for complex issues that require deep product knowledge.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field.
Strong understanding of system analysis, workflows, and business processes.
Excellent problem-solving, analytical, and communication skills.
Ability to document technical and functional requirements in a clear and structured manner.
Experience in end-user training and stakeholder engagement.
Familiarity with software development lifecycle (SDLC) and Agile methodologies is a plus.
Entry Level / Junior, Apprentice IT and Software IT and Software 5 openings Bachelor's degree graduateREVLV Solutions Inc (RSI) is a 100% Filipino-owned corporation founded in 2014 by a group of engineers, computer scientists, artists, and business professionals.RSI is comprised mainly of two groups, one group of engineers with expertise in the field of electronics, communication networks, security, and general IT services and another group in software development, computer science, and digital arts. We take pride in our home-grown talents that can deliver software from scratch, set up the network and communications infrastructure from the ground, and deliver IT services.Our delivery is defined by passionate hard work, practical simplicity, and reliable competence in a way that goes beyond client expectations.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time