junior Operations ManagerClark Outsourcing

About the job Junior Operations ManagerPosition Title: Junior Operations ManagerWork Set Up: OnsiteSchedule: 4:00 PM to 1:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are seeking a highly organized, reliable, and hands-on Junior Operations Manager to support and oversee the day-to-day execution of our On-Call/Off-Hours Support Team. This role is vital in ensuring continuity of operations and service delivery during evenings, weekends, and holidays. The Junior Operations Manager will play a key role in maintaining shift coverage, driving operational compliance, and serving as a bridge between clients, internal teams, and support staff-especially during critical, high-pressure situations.What Youll Do:Supervise the On-Call/Off-Hours Support Team to ensure smooth operations outside regular business hoursCreate and manage shift schedules, making real-time adjustments as neededJoin client meetings and training sessions to support onboarding and ongoing needsShare updates and action plans with the team based on client feedback and meetingsStay familiar with company processes, client workflows, and escalation proceduresHandle urgent issues, escalations, and communicate resolutions clearly to all partiesPass along critical information during shift handovers to ensure continuityHelp train and onboard new team membersLook for ways to improve processes and share ideas with leadershipKeep logs and reports up to date and accurateBe flexible with working hours based on business needsWhat Were Looking For:Bachelors degree in Business Administration, Operations, Management, or a related field (preferred)Minimum of 1-2 years of experience in operations, team supervision, or support services-ideally in a BPO, healthcareStrong leadership skills with the ability to manage and guide teams in high-pressure, off-hours settingsExcellent written and verbal communication skills, with the ability to deliver clear, concise updates to internal and external stakeholdersHighly adaptable, dependable, and proactive with strong decision-making and problem-solving abilitiesWillingness to work flexible and rotating shifts, including nights, weekends, and holidays, depending on business needsFamiliarity with ticketing systems, Google Workspace, shift management tools, and communication platforms such as Slack or TrelloStrong organizational skills with the ability to multitask, prioritize responsibilities, and meet deadlinesWhy Youll Love Joining the CO Fam!At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.Heres whats in store for you:Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!
Clark Outsourcing

Angeles City, Pampanga
Permanent
Full-time