junior IT Support engineeriScale Solutions

Job Description:
Job duties include, but not limited to:
First level remote support on Airport System (CUPPS: Common Use Passenger Processing System)
To maintain and monitor the server infrastructure on a daily basis
Performing daily back-ups and data redundancy
Handle change requests and software updates
Troubleshoot hardware issues
Troubleshoot recurring software/application/host issues ranging from medium to high complexity
Repair, maintain and support PC's, Peripherals and CUPPS related hardware
Delegate tasks to sub-contractors (vendor), provide mentorship and ensure tasks are completed per Collins Aerospace standards.
Responsible for fulfilling targets outlined in the Service Level Agreement (SLA) such as system operation including server and network.
He/she will require security clearance to work in any area of the airport where supported equipment is located.
Prepares system operational manuals and documentation
Requirements
Bachelor's Degree in IT/Computer Application or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities
Minimum of three years of relevant IT experience
Experience with installation, maintenance, configuration and troubleshooting of Windows workstations on Windows Server environments
Effective communication in English (written, oral, and presentation skills)
Preferential skills and experience, Network skills (CCNA), higher knowledge for Windows OS/Windows Server OS
Benefits
Competitive salary package
Vacation and Sick Leave credits
Medical, dental, and vision insurance coverage
Full implementation of all government mandated benefits and policies
Opportunity to work with industry-leading experts
iScale Solutions

Pasay City, Metro Manila
Permanent
Full-time