junior IT Administrator job at mii healthcare inc. in cainta | workbankMII HEALTHCARE INC.

Job Description
An IT Support - Level 1, also known as Help Desk Support or Service Desk Support is responsible for first level of support that interacts with customers' questions and concerns. The level comprises individuals with the least amount of technical experience, using their resources to assist customers in other ways, including answering basic queries via phone call, chat or other mediums of communication. The role also requires the individual to perform basic troubleshooting either via remote access or troubleshooting on-site. He/She reports directly to the IT Manager.
DETAILED DESCRIPTION
Performs basic problem solving and assistance on various software applications and hardware systems for department users, ranging from Head Office users to branch users.
Provide individual instruction and/or training to users on new or updated technologies.
Performs routine technical assistance and maintenance duties.
Maintains and updates record keeping system; may document projects and maintain user instructions.
Assists with tracking inventory levels of equipment and materials related to IT.
Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
Assists with research and development initiatives and in the implementation of new technologies.
Assists with the implementation of technology projects with moderate scope and impact.
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Performs miscellaneous job-related duties as assigned.
Escalate concerns and issues beyond his/her scope of work to Level 2 Support.
Workbank

Cainta, Rizal
Permanent
Full-time