junior Account ManagerFreelancer.com

Eleven-time Webby award-winning Freelancer.com is the world's largest freelancing and crowdsourcing marketplace. We connect millions of employers to freelancers across the globe, and every day thousands of jobs are described, bid on, negotiated, and managed through our site.
We think it is pretty cool that our marketplace hosts a real life economy, where work is undertaken in every area you can think of. From design, writing, data entry and software development; through to cleaning, plumbing and dog walking - even NASA uses us!
We are expanding our Account Management team in Manila! Junior Account Managers are responsible for providing our employers and freelancers with top notch service and become team players in the overall success of the projects that you will handle.
You will be working with a diverse team of Junior Account Managers, businesses, and entrepreneurs across the globe; on the other hand, you will also help provide people with employment opportunities. If you are up to the challenge of seeing these connections come to life, then we would love to hear from you!
Join us and redefine how people work.
Requirements
Key Responsibilities:
Exceptional customer service through email, live chat sessions at all times
Handle and investigate issues and recommend solutions
Effectively express complex information to both technical and non-technical users
Solve issues through different channels which includes phone, chat, and email
Collaborate with our Customer Service Team
Turn customer service to acquisition.
Respond efficiently to complex, escalated, and sensitive issues
Requirements
Excellent communication skills - verbal and written; ability to express complex ideas, simply and concisely
Has worked with targets/target driven
Ability to multitask efficiently
Can work with minimal supervision and self-starter
Preferred Experience:
A degree/diploma in business/marketing/communications, or any related discipline
Interest in tech and the start up community
Benefits
This won't be a cog-in-the-machine type of job; you will be joining a global company that values attitude and capability over experience, so if you are looking to make a difference and be rewarded for your efforts, this is the place for you.
We are striving to shape the future of work, so help us scale to 100+ million users, while enjoying all the perks of working in tech - fun atmosphere, smart people, awesome office, fully-stocked kitchens (yes, free food!), social events, hackathons, and more!
Workable

Metro Manila
Permanent
Full-time