Some people go to work.
At RingCentral, you'll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.
RingCentral is looking for a Jr. Number Analyst/ Global Telco Analyst to provide administrative support on Global Office Number Provisioning and Management.
This is an entry level position wherein the main responsibility is to provide administrative support for RingCentral's Number management on a global scale, under the supervision of Telco Ops Numbers Team. The role involves management, audit, and support on telephone number acquisition, utilization, and forecasting. The analyst will also assist multiple departments on number requests, routing issues or customer concerns on a day-to-day basis.
Responsibilities:
Depending on the region or brand of support will be assigned to, the tasks may revolve around:
Support Channel and Global Service Provider Partners on number requirements.
Voice and SMS Provisioning which may require carrier interaction via ticketing or self service portals or using internal tools.
Emergency Services Provisioning - may be involved in manual processes like data entry, API process monitoring and output audits/corrective actions.
Internal ticket support and management via Salesforce (SFDC) or JIRA Platforms
Desired Qualification:
The right candidate should be comfortable performing a wide variety of tasks and must be eager to learn and grow with a diverse team in a fast-paced environment.
Subject matter expert on global telecom concepts from acquisition to routing of any number type.
Experience in service delivery management related to Telecom or equivalent B2B processes is an advantage.
Must be proficient with Microsoft Word, Excel, and PowerPoint
Has ability to learn various GUI and systems quickly (Tableau, Salesforce, JIRA).
Must have excellent soft email and verbal communications skills
Candidates must be a good team player, innovative, creative and can work gracefully under pressure, should also have a good sense of ownership and ability to handle their own workload.
Must be willing to work on a shifting schedule.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Flexible PTO
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Pet insurance
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral's IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job-planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.
RingCentral
At RingCentral, you'll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.
RingCentral is looking for a Jr. Number Analyst/ Global Telco Analyst to provide administrative support on Global Office Number Provisioning and Management.
This is an entry level position wherein the main responsibility is to provide administrative support for RingCentral's Number management on a global scale, under the supervision of Telco Ops Numbers Team. The role involves management, audit, and support on telephone number acquisition, utilization, and forecasting. The analyst will also assist multiple departments on number requests, routing issues or customer concerns on a day-to-day basis.
Responsibilities:
Depending on the region or brand of support will be assigned to, the tasks may revolve around:
Support Channel and Global Service Provider Partners on number requirements.
Voice and SMS Provisioning which may require carrier interaction via ticketing or self service portals or using internal tools.
Emergency Services Provisioning - may be involved in manual processes like data entry, API process monitoring and output audits/corrective actions.
Internal ticket support and management via Salesforce (SFDC) or JIRA Platforms
Desired Qualification:
The right candidate should be comfortable performing a wide variety of tasks and must be eager to learn and grow with a diverse team in a fast-paced environment.
Subject matter expert on global telecom concepts from acquisition to routing of any number type.
Experience in service delivery management related to Telecom or equivalent B2B processes is an advantage.
Must be proficient with Microsoft Word, Excel, and PowerPoint
Has ability to learn various GUI and systems quickly (Tableau, Salesforce, JIRA).
Must have excellent soft email and verbal communications skills
Candidates must be a good team player, innovative, creative and can work gracefully under pressure, should also have a good sense of ownership and ability to handle their own workload.
Must be willing to work on a shifting schedule.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Flexible PTO
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Pet insurance
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral's IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job-planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.
RingCentral
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