journ ey expert (knowhow)ANZ

About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Journey Expert, you will optimise end-to-end customer journeys and improve the customer experience by devising innovative solutions, services, products or propositions.The Journey Expert (KH) will also be expected toBridge the valley between business and technology.Drive awareness of requirements across business units; identify substandard systems processes and improvement / simplification opportunities through evaluation of dataServe as thought leader for technical business processes, developing recommendations that promote increased efficiency and productivity on multiple levelsCreate and execute management plans for requests and initiatives that you are responsible for, with a focus on transparent and regular communication with stakeholderPartner with stakeholders across business units (eg: collections, hardship, risk, governance, etc.) to gather requirements and acceptance criteria in a collaborative way, while communicating effectively and efficiently with stakeholdersFacilitate workshops and assess and document options to solve business problemsEvaluate, analyse, and communicate systems requirements on a continuing basis, including securing approvals from relevant stakeholdersAuthor and update documentation in collaboration with DevelopersDevelop meaningful and lasting relationships with business and systems stakeholders, and respond to questions and concerns with supporting research and recommendations in collaboration with the Product Owner and DevelopersRole Location: MDC 100 Bldg., E.Rodriguez Jr. Avenue, Libis, Quezon City PH
Role Type: Permanent, full timeWhat will you bring?To grow and be successful in the role, you will ideally bring the following:proven experience as a Business Analyst with various systems and within technology systemsIntermediate proficiency with SQL and database managementProven analytical abilitiesExperience in generating process documentation and reportsExcellent communication skills, with an ability to translate data into actionable insightsBachelor's degree (or equivalent) in information technology or computer scienceStrong working knowledge of relevant Microsoft applications, including VisioProven ability to manage small-scale projectsExperience with data visualizationProficiency in technical writingKnowledge of Experian PowerCurve systems, ETL platforms, other large scale technical systems, or experience implementing new technology systems will be well regardedYou're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.So why join us?ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number 87841Job Posting End Date25/04/2025 , 11.59pm, (Melbourne Australia)
ANZ

Quezon City, Metro Manila
Permanent
Full-time