Japanese csrNeocareer Philippines Inc.

1. Excellent communication skills: Able to communicate clearly and effectively with customers through various channels, such as email, live chat, and phone.
2. Knowledge of the iGaming industry: You should have a solid understanding of the iGaming industry, including its regulations, products, and services.
3. Customer service experience: Prior experience in customer service, preferably in the iGaming industry, is highly desirable.
4. Problem-solving skills: You should be able to quickly analyse and resolve customer issues, often under tight deadlines.
5. Multilingual abilities: Fluency in Korean is a must, and English will be a plus.
6. Availability: We operate 24/7; you may need to be available to work flexible hours, including weekends and holidays.
7. Technical proficiency: Be comfortable using various computer systems, databases, and software, including CRM systems and Microsoft Office.
8. Empathy: Understanding the customer's concerns and empathising with their situation is crucial for creating a positive experience for the customer.
9. Attention to detail: Able to pay close attention to details and follow up on any issues that have been reported.
10. Teamwork: Working in a team is an essential aspect of customer service, so you should be able to collaborate with colleagues and contribute to a positive work environment.
Job Type: Full-time
Salary: Up to Php130,000.00 per month
Summary of role requirements:
Looking for candidates available to work on weekdays
No experience required for this role
Work visa can be provided for this role