Japanese bilingual resourcesTelus

Description and Requirements Roles and Responsibilities: * Provide assistance to customers and solve their cases * Analyze customer issues and provide solutions according to the account procedures and guidelines * Provide customer care whe Description and Requirements Roles and Responsibilities: Provide assistance to customers and solve their cases Analyze customer issues and provide solutions according to the account procedures and guidelines Provide customer care when necessary Keep updated knowledge of account's policies and products Maintain adequate proficiency in products and platforms supported Read and ensure understanding of new or actualized policies, procedures and productsCommunicate with the supervisor, team members and other teams regarding problems, solutions and trendsKeep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited To perform any other tasks, duties, or services requested by his/her immediate superior Qualifications: Candidates must possess at least a Vocational Diploma in any field Japanese proficiency: (Near Native - N1 to Native level), Proficient in Keigo English proficiency: must be at least intermediate. Applicants must be willing to work in BGC Applicants must be willing to work on shifting schedules Additional Job Description In this role, the identified candidate supports end user customers via Chat and/or Voice, Email and Social Media. The resource will represent and protect the Customer's brand, ensuring each end user customer connection is professional and accurate.
Monster

Philippines
Permanent
Full-time