Japanese bilingual resourcesTelus

Description and Requirements Additional Job Description Position Summary: The Customer Service Representative's main objective is to provide top of the line customer service in resolving issues fast and accurate manner. Roles and Responsibiliti Description and Requirements Additional Job Description Position Summary: The Customer Service Representative's main objective is to provide top of the line customer service in resolving issues fast and accurate manner. Roles and Responsibilities: Provide assistance to customers and solve their cases Analyze customer issues and provide solutions according to the account procedures and guidelines Provide customer care when necessary Keep updated knowledge of account's policies and products Maintain adequate proficiency in products and platforms supported Read and ensure understanding of new or actualized policies, procedures and products Communicate with the supervisor, team members and other teams regarding problems, solutions and trends Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited Qualifications Candidate must possess at least a Vocational Diploma in any field Must be fluent in both written and verbal Japanese and English language JLPT N1 Certified at least near-native level At least 1 year of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Japanese and English) Candidate must be adaptive to changing work schedule Required Language(s) Japanese
Monster

Philippines
Permanent
Full-time