Italian Content Moderation Analyst MakatiOpen Access Marketing Philippines Inc

ABOUT THE COMPANY
OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and creates more impactful customer experience as one family, in an ever-connected world.
Position Summary: International Outsourcing Agent
The Agent will be responsible for moderating user-generated content based on Community Guidelines, in-depth web research, and email-based customer service as per specific provided guidelines and client specifications.
RESPONSIBILITIES:
Duties will include but not be limited to the following:
Moderate pending user generated content against a set of community guidelines on the admin platform.
Research products/services/content across several online platforms.
Conduct online content classification and categorization.
Respond to online customer-service inquiries through Salesforce.
Research, collect and collate required information from the web-based on provided guidelines.
SKILLSET:
Fluent in both English and Portuguese (speaking, reading and writing)
Keen attention to detail
Working knowledge of MS Office applications.
Good time-management skills.
Ability to communicate effectively with people from diverse backgrounds and cultures.
EXPERIENCE REQUIRED:
Previous hands-on knowledge of e-commerce projects.
Previous sales/ customer service experience is an added advantage
Can start immediately
BENEFITS:
Salary: 70-75K
HMO & company benefits
Send your resume to ****openaccessbpo.com
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Description
ABOUT THE COMPANY
OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and creates more impactful customer experience as one family, in an ever-connected world.
Position Summary: International Outsourcing Agent
The Agent will be responsible for moderating user-generated content based on Community Guidelines, in-depth web research, and email-based customer service as per specific provided guidelines and client specifications.
RESPONSIBILITIES:
Duties will include but not be limited to the following:
Moderate pending user generated content against a set of community guidelines on the admin platform.
Research products/services/content across several online platforms.
Conduct online content classification and categorization.
Respond to online customer-service inquiries through Salesforce.
Research, collect and collate required information from the web-based on provided guidelines.
SKILLSET:
Fluent in both English and Portuguese (speaking, reading and writing)
Keen attention to detail
Working knowledge of MS Office applications.
Good time-management skills.
Ability to communicate effectively with people from diverse backgrounds and cultures.
EXPERIENCE REQUIRED:
Previous hands-on knowledge of e-commerce projects.
Previous sales/ customer service experience is an added advantage
Can start immediately
BENEFITS:
Salary: 70-75K
HMO & company benefits
Send your resume to ****openaccessbpo.com
Requirements * Minimum education level: Senior high school
Years of experience: 1
Language(s): Italian ,English
Availability for travel: No
Availability for change of residence: No
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