Italian Bilingual CSR shiftingDencom

Requirements:
2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
Fluent in English and Italian
Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
Strong organizational skills with demonstrated administrative professionalism and responsiveness
Strong computer skills
Excellent Management of Excel, Word Power Point and Outlook
Must have excellent soft skills and "can-do" attitude
Warmth and positivity
Passionate about helping people
Respectful, good mannered and tactful
A good listener, Ability to remain calm under pressure
Must be able to handle complaints and difficult situations
Availability and Flexibility
Responsible and Accountable
Adaptable to a changing (growing) environment
Roles & Responsibilities:
Engage learners through motivational techniques
Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
Develop positive relations while managing your groups of learners
Monitor learner engagement to help optimize their learning and achieve study goals
Develop and maintain expertise around the company's products/services
Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure
Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)
Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolution
Collaboration with product team to share and escalate improvement requests
Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any "red flags" to be addressed, or success stories
Conduct all interactions in a manner that presents the company in a positive light
Actively participating in job related trainings
Assist in the translation of program documents in different languages as required
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Description
Requirements:
2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
Fluent in English and Italian
Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
Strong organizational skills with demonstrated administrative professionalism and responsiveness
Strong computer skills
Excellent Management of Excel, Word Power Point and Outlook
Must have excellent soft skills and "can-do" attitude
Warmth and positivity
Passionate about helping people
Respectful, good mannered and tactful
A good listener, Ability to remain calm under pressure
Must be able to handle complaints and difficult situations
Availability and Flexibility
Responsible and Accountable
Adaptable to a changing (growing) environment
Roles & Responsibilities:
Engage learners through motivational techniques
Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
Develop positive relations while managing your groups of learners
Monitor learner engagement to help optimize their learning and achieve study goals
Develop and maintain expertise around the company's products/services
Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure
Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)
Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolution
Collaboration with product team to share and escalate improvement requests
Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any "red flags" to be addressed, or success stories
Conduct all interactions in a manner that presents the company in a positive light
Actively participating in job related trainings
Assist in the translation of program documents in different languages as required
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English ,Italian
Availability for travel: No
Availability for change of residence: No
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Makati City, Metro Manila
Permanent
Full-time