IT Technical SupportMIDA FOOD DISTRIBUTORS INC

To provide email, phone and hands-on technical support which will generally interact directly with user. To evaluate local area network hardware and software requirements and capabilities and makes recommendations submitted to the IT in-Charge. Monitor and maintain the computer systems and networks, install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. The IT technical support Engineer is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
Duties:
Install and configure computer hardware operating systems and applications;
Monitor and maintain computer systems and networks;
Talk to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshoot system and network problems and diagnosing and solving hardware or software faults;
Replace parts as required;
Provide support, including procedural documentation and relevant reports;
Follow diagrams and written instructions to repair a fault or set up a system;
Support the roll-out of new applications;
Set up new users' accounts and profiles and dealing with password issues;
Respond within agreed time limits to call-outs;
Work continuously on a task until completion (or referral to third parties, if appropriate);
Prioritize and manage many open cases at one time;
Rapidly establish a good working relationship with customers and other professionals, e.g., software developers;
Test and evaluate new technology;
Conduct electrical safety checks on computer equipment.
Develop computer-based applications.
Provide systems and programming maintenance.
Web development and maintenance
Candidate must possess at least a Bachelor's/College Degree in Information Technology or equivalent.
At least 2 year(s) of Telecom and Networking experience in a technical support/help desk environment.
Experience in troubleshooting across company networks using network analysis tools.
Preferably 2-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Willing to be assigned in Pasig City on Q4
1 Full-Time position(s) available.
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Associate / Supervisor IT and Software Retail/Merchandise 1 opening Bachelor's degree graduate
Mida Food Distributors Inc. and Mida Trade Ventures International Inc. was founded by Ms. Lourdes "Chingling" Tanco. With 25 years of experience in the International Seafood Industry, Ms. Tanco gained her experience in the industry having worked with Singleton, the largest shrimp processing company in the US in the early 80's.Mida Food is a direct importer and distributor of frozen seafood products. We vigilantly protect our market share and stock as many as 200 different varieties of seafood. We also ensure a consistent supply to our clients. With offices in the Philippines, Singapore, Vietnam, Jakarta and Surabaya, we are certain to supply products of excellent quality. Our staff has been certified by the Aquaculture Certification Council, the certification arm for Best Agricultural Practices, to certify that facilities such as hatchery, farm and processing plants abide with Best Aquaculture practices. This includes aspects of responsible sustainable aquaculture. We attend industry trade shows and conferences in Asia, Europe and North America; and visit various seafood plants, restaurants and hyper marts in these regions to keep us current. Mida products are best quality products. We buy directly from producers and stock enough volume to ensure that our prices are competitive and stable. Our deliveries are prompt, and done in reefer vans which maintain products at a temperature of -15 degrees C during delivery. Mida Food products are fresh frozen in nitrogen, contact plate, or blast freezers at temperatures of at most -45 degrees Celsius, and only in plants certified to export to the US, Japan and Europe.Mida Trade was established to service US importers, processors and end users of seafood who wanted to import frozen seafood products from the Far East. Mida Trade also provided assistance to processor-exporters of seafood in the Far East who wanted to expand their markets outside of Japan. Since then Mida has expanded its range of business to include Europe, Australia, and other markets in Asia.
Kalibrr

Manila City, Metro Manila
Permanent
Full-time