IT Support Specialist (remote - hybrid)Sigrid.AI

Sigrid is looking to hire ambitious, experienced, and resourceful IT Support Specialist to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that's responsible for full software development, from conception to deployment.
WHO WE ARE
Sigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives' lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.
We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a 'state-of-the-art' technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.
YOUR ROLE AS AN IT SUPPORT SPECIALIST
The IT Support Specialist's primary duty is to provide technical support to the end-users to optimize operational efficiency. You will be responsible to resolve technical issues, maintain software, and improve IT systems.
As the IT Support Specialist, you will be expected to perform the following:
Provide technical assistance and resolve issues for the team
Receive, resolve, and document reported bugs and issues in a timely manner
Diagnose system-related failures and make resolution reports
Identify maintenance techniques to prevent recurrence of downtimes and delays
Assist in the optimization of software and system
Requirements
As a minimum, we expect candidates to meet the following requirements:
Minimum 2 years' experience in a similar role in any industry
Bachelor's Degree in Information Technology or any related field
Experienced in MERN Stack (MongoDB/MySQL, Express, React and Node.js)
Experienced in mobile app maintenance using React-native (Android/IOS)
Familiar with databases such as MySQL, SQLite, NoSQL
Familiar with AWS or Google Cloud Platform
Understands REST APIs, and offline storage
A high level of spoken and written business English
Excellent time management skills: knows how to prioritize work, and able to multi-task to get things done in an efficient manner
Ability to work efficiently, think strategically and solve issues effectively under pressure
With strong analytical skills and can understand information immediately
Has high attention to detail
Pro-active and resourceful self-starter
Desire and ability to work in a fast-paced technology environment.
With a quiet place at home away from any disturbance, a laptop, a smartphone, and fully running Wi-Fi connection 5mbps or higher
Benefits
At Sigrid, we aim to ensure the professional and personal growth of all our employees:
Competitive salary package.
Vacation leave and Sick leave credits.
HMO Package for the employee and two codependents.
Reimbursable internet charges.
Comprehensive training and continuous learning advantages.
Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work-processes.
High importance to work-life balance with the opportunity to work from home part of the week.
Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
Work in a corporate culture that encourages collaboration, with an emphasis on our core value: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, Determination.
Co-Working days
Sigrid has a co-working office in Bonifacio Global City (BGC), The Fort, Taguig Cty where the whole team and the management meet.
Sigrid.AI

Manila City, Metro Manila
Permanent
Full-time