IT Support officerTendoPay

Applies understanding and knowledge of information systems products and services to assist users
Coordinates referrals to appropriate technical, professional, or service personnel
Day to day Ticket Management (Jira) provides timely and consistent support, acknowledging, and recording all issues and requests accordingly.
IT Support relating to technical issues involving core business applications and operating systems.
Providing best-in-class customer service and desk-side IT support via remote channels such as chat, phone, email, or remote access tools.
Has experience and knowledge on BitDefender, Trend Micro and other security applications
Troubleshooting of connectivity issues for local (Wi-Fi and wired networks) and remote networks (VPN) knowledge transfer/handover of new technologies.
Has experience and knowledge on Cloudflare
Participate in the development and implementation of IT support policies, procedures, and best practices.
Extensive troubleshooting of Windows environment.
Management of Google Workspace administration and troubleshooting
Maintain and review IT Documentation
Conduct installations, migrations, troubleshooting, system commissioning and maintenance
Hardware management and logistics
Basic Microsoft Azure Active Directory management.
Application of fundamental understanding of IT security principles.
Onboarding and offboarding management
Bachelor's/College Degree, Computer Science/Information Technology or equivalent experience.
Candidates must have Excellent English communication skills
Must be able to demonstrate strong problem-solving skills
At least 4 years of Service Desk/Helpdesk/Technical Support experience are required.
Good team worker
Advanced understanding of operating systems, business applications, and network Systems.
Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
Diagnostic skills for technical issues.
Work from Home
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice IT and Software Financial Services 1 opening Bachelor's degree graduate
TendoPay provides payroll enabled financial services to companies in the Philippines. We are a one stop shop for the employees financial needs offering BNPL, installment loans, Personal Finance Management Tools, insurance and savings. We create great financial products through technology and operational excellence. We are a dynamically growing Fin-Tech startup with global offices in Manila, Warsaw and Toronto. At TendoPay we're building a diverse workplace with inclusive culture and assembling a wonderful team of people passionate about fintech, technology and creativity.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time