IT Support-computermanAccess Offshoring

This is a remote position.
Interpret problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
Ensure proper documentation for all problems, incidents and requests
Follow up on tickets to ensure customer satisfaction
Monitor issues until they are closed
Demonstrate a good understanding of the customer's business needs and applying them to the management of system events & incidents
Requirements
Bachelor's degree in Information Technology
2+ years experience in IT helpdesk and/or service desk - (Australian experience preferred but not required)
Proficiency in Microsoft Office 365, MS Exchange, Sharepoint
Experience in implementation, configuration, and support experience with Windows/Office on desktop, Active Directory & DNS, Exchange, and SharePoint
Experience in Ticket Management and/or Service Desk related skills
Excellent Customer and Partner Management experience
Excellent communication skills both verbal and written
Ability to work creatively and analytically in a problem-solving environment
Benefits
Here at Access Offshoring, we believe in more than finding our clients the right candidate.
We believe in the human perspective. We believe in our candidates and their dreams. We
believe in finding the right role for you. We are committed to working for you as much as
we work for our clients.
Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we
need your help. Transforming the way businesses operate, we connect great businesses
with amazing offshore talent.
We recognize that we often get more done in our own designed workspace, so Access
Offshoring offers a complete work from home model. Yep - that's right, 100% work from
home. But wait there's more. Here are just some of our benefits:
Australian clients and Australian hours (giving you great experience and an early
finish!)
Work from Home Allowance
HMO for you AND a dependent from Day 1
20 Days Annual Leave and 5 Days Sick Leave
Government Statutory Benefits
13th Month Pay
Computer Equipment
Opportunities for growth
And of course, a competitive salary
Access Offshoring

Manila City, Metro Manila
Permanent
Full-time