IT Specialistบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

We are looking for an IT Specialist to join our growing family.
Come home and start your #BeHappier journey with TDCX today!
 
Top reasons to work here:
Above-industry average salary
Group life insurance starting on Day 1
HMO benefits on Day 1 + one free dependent after 6 months
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
You are required to perform these job functions:
Ensure employee happiness by creating team connection, communicating direction and goals, providing regular performance feedback, and developing members of the team to ensure career growth
Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings
Act as primary owner of team workflows (how customer issues are routed and resolved); have a working knowledge of all workflows and train and coach employees to ensure they are followed
Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
Understand the top user issues and make recommendations to improve client products and policies; support team in being the voice of the customer to the rest of the company
Stay connected to the customer by spending at least one hour/week working on tickets and handling occasional escalated issues
Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals
Able to balance and prioritize the above based on seasonality and the needs of customers, team and client
Lead and/or participate in projects outside of the scope of your department, as assigned by your manager
 
Who are we looking for?
Must be a graduate of an IT/Engineering related course
With at least 2 years relevant experience in IT Operations
Can communicate well in English Language
Willing to work from multiple sites and on shifting schedule
Can troubleshoot systematically
With basic knowledgeable in computer desktops, Windows, Mac and Chrome operating system
With basic knowledgeable in Ticketing system

2 to 4 Years Experience