it site Supervisor - boholIBEX Global

Responsibilities
Receives and responds to workflow requests in the form of trouble tickets through the ticketing system.
Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
Organizes and addresses assigned tickets in appropriate priority order.
Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure.
Accountable for all pc support delivery quality for assigned region.
Responsible for IT inventory/asset management for assigned region.
Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.
Qualifications
at least 2-3 years of related experience
Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
Experience working in a large, fast paced, call center environment
Expert level knowledge of Windows XP and the system registry.
Must be a strong team player with a positive attitude and tenacity to complete the mission.
Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
Highly proactive; addresses site level issues with appropriate sense of urgency.
Applicant must be willing to work on shifting schedule
IBEX Global

Tagbilaran City, Bohol
Permanent
Full-time